target audience: TECH SUPPLIER  Publication date: May 2024 - Document type: Market Presentation - Doc  Document number: # US49334122

IDC Market Glance: Omni-Channel Retail POS and Payments Software, 2Q24

By:  Margot Juros Loading

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Abstract


This IDC Market Glance presents a high-level overview of vendors that enable retail transactions/payments across store, ecommerce, and mobile channels as well as for omni-channel commerce applications, such as BOPIS/click and collect, curbside pickup, and endless aisles. The ability to offer seamless cross-channel transactions has become increasingly important for retailers to meet new customer expectations to be able to shop from wherever and in whatever way they want, regardless of channels.

Key trends impacting omni-channel POS and payments offerings include growing interest in unified, composable POS/commerce platforms and the benefits of integrated data, importance of payments as a true differentiator for customer experience, and growing interest in and adoption of mobile POS.



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