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Evolving Telco Portfolios in the META Region

Jawairia Asif, Mervin Miemoukanda, Tolga Yalcin — Wed, 15 May 2024 04:00:00 GMT

This IDC Market Presentation examines how telcos in the Middle East, Türkiye, and Africa are enhancing their service portfolios with advanced telecom services (e.g., SD-WAN and communications platform as a service). The presentation provides insight on various strategies among telcos in the region for shifting away from traditional telecom services to more advanced offerings.

The Critical Importance of Connectivity in Delivering Experience-Orchestrated Applications

Paul Hughes — Thu, 09 May 2024 04:00:00 GMT

This IDC Perspective provides an overview of the importance of connectivity in powering an effective experience-orchestrated (X-O) business. It emphasizes the need for organizations to evolve from siloed digital transformations to holistic and fully connected experience management, leveraging technologies like next-generation connectivity to keep critical data in motion. This comes as GenAI is expected to have significant impacts on data creation, volume, and movement across and outside the enterprise. It further elaborates on the importance of connectivity as one of the four key pillars of an X-O business and how it plays an essential role in contributing to value-based outcomes for all stakeholders in the experience ecosystem.

"In an 'AI everywhere' world, future experiences are dependent on the effective movement of data, highlighting the increased importance of networks and connectivity across the whole ecosystem as they embrace an experience-orchestrated business model," said Paul Hughes, research director, Future of Connectedness at IDC. "Enterprises that want to derive maximum value from AI and automation must address data and connectivity silos immediately, ensure corporate networks have cloud scale, and work with the right suppliers that can ensure a cloud-driven future vision, road map, and implementation strategy that enable and future proof intelligent experience orchestration."

Contact Center Modernization: Crucial in the Age of Instant Gratification

Oru Mohiuddin — Tue, 07 May 2024 04:00:00 GMT

This IDC Market Perspective discusses the need for modernizing contact centers in today's fast-paced world where customer expectations for instant gratification are high. The integration of advanced technologies, unification/aggregation of data, and advanced AI capabilities — particularly GenAI — hold immense power in transforming customer and employee experience.

"Modernizing contact centers is not just a tech upgrade, but also a strategic move toward creating 'magical' customer experiences in the instant gratification era," said Oru Mohiuddin, senior research manager, IDC's European Contact Center.

Huawei's "All Intelligence" Strategy for an AI-Driven Future — Highlights from the Huawei Analyst Summit 2024

Wilson Xavier, Tolga Yalcin — Tue, 07 May 2024 04:00:00 GMT

This IDC Market Note presents highlights from the Huawei Analyst Summit 2024 (HAS 2024) took place in Shenzhen, China on April 17–19, 2024. The summit included keynote presentations from Huawei executives on the company's overall strategy and its outlook for global technology markets, while a series of parallel track sessions explored topics such as AI for RAN, 5.5G Core, Huawei Cloud, 5G New Values, 5G Industry Evolution, Microwave, and Inclusive Digital World. Exhibition halls and showcase tours demonstrated how Huawei is supporting carriers and businesses via the presentation of real-life use cases around IoT, AI, and other innovative technologies.

IDC Forecasts Slower Growth for Global Telecommunications Services Market: Could AI Help Telcos to Maintain Healthy Margins?

Fri, 03 May 2024 04:00:00 GMT

Worldwide spending on Telecom Services and Pay TV Services reached $1,509 billion in 2023, an increase of 2.1% over 2022, according to the IDC Worldwide Semiannual Telecom Services Tracker.

IDC Market Glance: Telecom Network Infrastructure, 2Q24

Ajeet Das, Patrick Filkins, John Byrne — Fri, 03 May 2024 04:00:00 GMT

This IDC Market Glance provides an overview of the current telecom network infrastructure landscape, describes the structure and segments of the market, and illustrates the vendors participating in each segment.

AT&T Delivers Another Strong Quarter Driven by 5G and Fiber Growth

Jitesh Bhayani — Thu, 02 May 2024 04:00:00 GMT

On April 24, 2024, AT&T announced its first quarter 2024 financial earnings. Top-line revenue was $30.0 billion, a YoY decline of 0.4%. AT&T's Mobility and Consumer Broadband were the major drivers of this growth, while the company's operations in Mexico also contributed to positive results. The postpaid phone net adds continued to highlight strong momentum as well. The company also achieved free cash flow of ~$3.1 billion and was up by $2.1 billion from a YoY perspective. The major negative for AT&T continues to be its decline in Business Wireline operations, a 7.8% YoY revenue decline, which is partially offset by growth in other parts of the business such as fiber and other advanced connectivity services.

Oracle Showcases Focus on Comms, CX, and Cloud at Applications and Industry Summit

John Byrne, Peter Chahal, Chris Silberberg — Thu, 02 May 2024 04:00:00 GMT

This IDC Link highlights some of the notable takeaways and themes noted by IDC's analyst team focused on telecom infrastructure and services from the Oracle Applications and Industry Analyst Summit held April 24-25, 2024, at its Redwood Shores, California, campus. While the bulk of the breakout sessions focused on horizontal applications such as ERP, supply chain management (SCM), and human capital management (HCM), Oracle singled out two industries for a day of targeted discussion: financial services and communications. For the latter, in addition to providing an update on the company's network applications and monetization portfolio, Oracle offered insights into how its value proposition in communications is increasingly aligned with horizontal applications such as Siebel CRM, as well as the scalability and flexibility of Oracle Cloud Infrastructure (OCI) as the underlying platform.

Comcast Continues to Intensify Its Service Offering and Approach to Gain Business Services Market Share

Jitesh Bhayani, Ghassan Abdo, Denise Lund, Paul Hughes, Peter Chahal — Fri, 26 Apr 2024 04:00:00 GMT

Comcast Business continues its strategic efforts to move upmarket and become a key player of secure connectivity and communications solutions that will drive scale, automation, and business outcomes as an agile, trusted strategic partner for business customers. This progression involves transcending its established small and medium-sized business (SMB) market to encompass midsize companies and large-scale enterprises that have a global footprint.

IDC：电信行业大模型有望率先实现商业化

Sun, 21 Apr 2024 04:00:00 GMT

北京，2024年4月17日——近日，IDC发布了《中国电信行业大模型应用场景和展望，2024》（Doc# CHC50967324 ,2024年4月）报告，聚焦于中国电信行业大模型应用情况，探讨了新的市场发展动态，介绍了当前典型的三类中国电信行业大模型产品，并分别对电信运营商、通信设备商、软件和服务提供商提出了行动建议。