Dorothy Creamer
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This IDC Link examines the recent announcement of Wendy's plans to implement dynamic pricing by early 2025 and the subsequent backlash of negative press. The use of dynamic pricing is not a new concept, but one that has not been utilized wi...
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This IDC PeerScape looks at how leading hospitality and travel brands have successfully applied unified platform strategies to achieve business objectives while engaging and empowering frontline workforce. Operators should use this document...
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This IDC Perspective highlights the key announcements and top trends discussed during the 2024 Oracle Hospitality Summit which was held on April 8–11 at the Loews Resort in Orlando, Florida. The event marked a significant moment for the hos...
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This IDC Perspective discusses the pervasive role of AI in the hospitality and travel industry, as observed at the NRF 2024. It highlights three key lessons drawing from major themes in the Oscar-winning movie, "Everything Everywhere All at...
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IDC PlanScape: Hyper-Personalized Loyalty
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Global Retail Survey 2024 Findings and Implications
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IDC Innovators: Voice AI
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