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This IDC study provides a detailed description of IDC's Worldwide Big Data and Analytics (BDA) Spending Guide methodology and taxonomy. It should be used as a companion piece for IDC's Worldwide BDA Spending Guide and all of IDC's worldwide...
This IDC Perspective discusses Zoho's annual analyst event in 2024, focused on the company's long-term growth strategy and corporate culture. The company's approach includes investing in local education, targeting rural communities for busi...
Last Tuesday, Sensor Tower announced it had acquired its chief rival, Data.ai, for an undisclosed sum. The surprise announcement appears to have been driven by a reputational hit that Data.ai took in 2021 when the SEC announced Data.ai had ...
This IDC Perspective looks at the future of collaboration and the cultural accelerators that power artificial intelligence (AI)–assisted collaboration. Collaboration is the interpersonal actions that create value from interacting around sha...
This IDC Market Glance provides a glimpse of the current makeup of the contact center landscape, including the segments and structure of the market. Contact center is a part of the overall customer experience (CX) market, with a primary foc...
This IDC Tech Buyer Presentation describes examples of key business function use cases specific to the customer service function within the IDC Generative AI Use Case Taxonomy research. IDC defines a use case as a business-funded initiative...
The IDC Perspective emphasizes the increasing IT skills gap affecting global organizations, with 62% of IT leaders attributing missed revenue growth to this issue. The study highlights the urgent need for businesses to plan for AI skills an...
本IDC研究报告介绍了IDC对2024年CIO议程的十大预测。IDC CIO/CXO信息科技智库服务咨询与研究集团副总裁Daniel Saroff表示，"这十大预测构成了一份战略性框架，帮助CIO在未来五年内领导其组织度过一个加速变革和颠覆的时期。同时也阐述了IDC对IT部门将要经历的10个重大转变的展望，助力IT高管制定战略规划。"
This IDC Survey Spotlight looks at what the C-suite is asking IT executives regarding generative AI (GenAI). This document compares North America, Western Europe, and the Asia/Pacific regions and spotlights trends in the requests being rece...
RingCentral held its industry analyst event from February 26 to 28, 2024, highlighting 25 years of providing connected business solutions to organizations to help optimize customer and employee experiences. As the company transitions to sup...
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