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IDC Market Areas
Meet Our Team Satoshi Matsumoto Research Manager, IT Services, IDC Japan  David Tapper Vice President, Outsourcing and Offshore Services Market Research  Rona Shuchat Program Director, Application Outsourcing Services  Lisa Rowan Program Director, HR and Talent Management Services  Stephen Loynd Research Manager, Contact Center Services  Vladimír Kroa Research Director, IT and Business Services and Solutions, IDC CEMA  Yukiharu Yorifuji Group Manager, IT Services, IDC Japan  Sebastien Ruest Vice President, Infrastructure, Software and Services Group  Mimei Ito Research Manager, IT Services, IDC Japan  Jason Bremner Director, Measurement & Forecasting Practice ONGOING ANALYSISThe business process outsourcing (BPO) services market has heated up as major IT service providers have tied their companies' future growth to the expansion of their BPO services. For companies across the services business, the move toward BPO has meant fundamentally rethinking how to assess and identify market opportunities. IDC's BPO research offers service providers valuable insight into the dynamics, size, and scope of BPO market opportunities from a functional standpoint, with a special focus on customer care, human resources, finance and accounting, and procurement services. LATEST RESEARCHIDC's Worldwide Services Taxonomy, 2010 Worldwide and U.S. Hosted Application Management Services 2010–2014 Forecast Worldwide and U.S. Application Management Services 2010–2014 Forecast Outsourcing as a Means of Enabling an Intelligent Enterprise Transforming and Building the Intelligent Enterprise: The Professional Services Opportunity SUBSCRIPTION SERVICESIDC covers this market in numerous subscription services, including:Application Outsourcing Services More InformationFor more information about IDC's BPO coverage contact Melissa Bambauer mbambauer@idc.com |
