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C2G: Asia/Pacific (Excluding Japan) Systems Integration Services Market Share, 2023: IDC's Top 10 Vendors

Rijo George Thomas — Tue, 07 May 2024 04:00:00 GMT

This IDC Market Share reviews the top 10 SI services vendors in APEJ for 2023 as ranked in IDC's 2H23 APEJ IT and Business Services Tracker.

"The Asia/Pacific systems integration services market is expanding steadily, driven by enterprises prioritizing the development of cloud and AI-ready IT architectures. Additionally, as enterprises look to the cloud and AI as operating models, there is strong demand for SI services, particularly those facilitating essential integrations with core IT systems," says Rijo Thomas, research manager, IDC Asia/Pacific Software and Services Research Group. "Although global SIs have a significant presence in APEJ, local competitors are also thriving, creating a diverse and competitive marketplace," he adds.

IDC MarketScape Criteria: Worldwide Cloud Managed Print and Document Services Hardcopy 2024 Vendor Assessment

Robert Palmer — Tue, 07 May 2024 04:00:00 GMT

This IDC Market Perspective provides a description of the market definitions and assessment criteria for IDC MarketScape: Worldwide Cloud MPDS Hardcopy 2024 Vendor Assessment (forthcoming).

"Printing is a legacy process that has evolved very little over the past few decades," says Robert Palmer, research VP, Imaging, Printing, and Document Solutions at IDC. "Through cloud-based MPDS programs, organizations can shift print infrastructure to the cloud and modernize the printing experience, simplifying print management while making print, more scalable, secure, and cost-efficient for the hybrid work environment."

IDC Survey Spotlight: Sustainability Survey

Robert Palmer — Tue, 07 May 2024 04:00:00 GMT

This IDC Survey Spotlight examines data collected from IDC's 2024 Print Sustainability End-User Survey. The survey was designed to identify how companies view the implementation and deployment of sustainability initiatives within the print and document infrastructure. This IDC Survey Spotlight looks specifically at the motivations for and challenges of being more sustainable.

IDC's Top 100 Worldwide Outsourcing-Managed Services Deals of 2021–2023 Update

David Tapper — Tue, 07 May 2024 04:00:00 GMT

This IDC Market Perspective provides an overview analysis of the top 100 worldwide outsourcing-managed services deals in 2023 as well as trending analysis of these deals for 2021–2023.

"There are fundamental shifts in enterprise buying patterns and needs that are placing increasing pressure on managed SPs, also at times referred to as outsourcers, to make fundamental changes to their businesses if they want to stay competitive," says David Tapper, vice president, Outsourcing and Managed Cloud Services at IDC. "Success for managed SPs requires that they leverage the strengths in supporting multicloud operations, implement a robust governance structure, implement matrix management in using public cloud partners, develop an end-to-end risk management function, and seek new markets."

Managed Hybrid Cloud Services Buyer Needs and Requirements

David Tapper — Tue, 07 May 2024 04:00:00 GMT

This IDC Market Perspective provides insight into the value enterprises place on using private and public clouds as part of hybrid cloud engagements and as part of using managed cloud services. This document also provides a strategy for managed service providers (SPs) in creating an optimal model for hybrid cloud that can support critical customer requirements when utilizing these services.

"The combination of enterprises utilizing hybrid clouds to meet an array of business and IT needs as part of managed cloud services with increased competitive pressures from cloud service providers' ability to provision their own hybrid clouds is placing pressure on managed SPs to deliver an optimized hybrid cloud set of capabilities," says David Tapper, program VP, Outsourcing and Managed Cloud Services at IDC. "Optimizing opportunities with managed cloud services that support provisioning of hybrid clouds will require managed SPs to develop a value proposition that emphasizes an end-to-end, pay-as-you-go hybrid cloud service; build a delivery infrastructure for the private cloud portion of hybrid cloud by creating a private landing zone structure that provisions a pool of common private cloud infrastructure; ensure operational excellence of hybrid clouds through deployment of a business operations center and multicloud management platform; establish critical partnerships involving public cloud providers, OEMs, and colocation (hosting) providers; and enable use of key technologies and capabilities such as IoT, 5G, sovereign cloud, and edge computing as part of hybrid clouds."

UAE Channel Partner Trends and Key Developments, 2024 – Part 1: Partner Business Model Evolution

Melih Murat — Tue, 07 May 2024 04:00:00 GMT

This IDC Market Presentation, which is the first of three reports, provides key insights into channel partner ecosystem developments and trends in the UAE. The presentation is based on IDC’s 2023 Europe, the Middle East, and Africa (EMEA) Channel Partner Survey. The survey polled 1,002 channel partners across EMEA, 40 of which were from the UAE.

The key themes covered in the Channel Partner Survey are outlined below:

Market forces that shape partner strategies
Partner product/services portfolio strategies
Business performance and health indicators
Go-to-market strategies and business development activities
Cloud maturity and cloud marketplace participation
Partner transformation and investment priorities
Vendor relationships, partnering strategies, and partnership commitment levels
Partnership value metrics and partner program needs

This first report focuses on the evolution of the UAE channel partner business model. It highlights the key market forces shaping the strategies and product/service portfolios of channel partners, with a specific focus on cloud-related opportunities.

Worldwide Enterprise Peripheral System Support and Deployment Services Forecast, 2024–2028

Rob Brothers — Tue, 07 May 2024 04:00:00 GMT

This IDC study provides the forecast for the worldwide enterprise peripheral system support and deployment services market for the 2024–2028 period. This market covers government/education, SMB, and enterprise support sales defined by business segments based on the number of employees.

"The hardware support market is a very mature segment," says Rob Brothers, vice president, Datacenter and Support Solutions at IDC. "But with GenAI PCs, and Windows 10 going end of support in 2025, these events will drive demand for IT services such as deployment and asset disposition as well as others."

Worldwide and U.S. IT Outsourcing Services Forecast, 2024–2028

David Tapper — Tue, 07 May 2024 04:00:00 GMT

This IDC study provides IDC's forecast and spending for the worldwide and U.S. IT outsourcing services market for the 2024–2028 period. This study also updates the previous forecast published in Worldwide and U.S. IT Outsourcing Services Forecast, 2023–2027 (IDC #US49162423, April 2023).

"The combination of public cloud providers becoming the locus of all IT services spanning cloud platforms (IaaS, PaaS, SaaS) and cloud operating models (private, public, hybrid) and enterprises demanding greater agility that increasingly includes use of advanced automation (artificial intelligence) is placing greater pressure on managed SPs to make fundamental changes in their business models and the value they can offer enterprises," says David Tapper, VP, Outsourcing and Managed Cloud Services at IDC. "Success for managed SPs as the services model transitions to a 'new factory' of provisioning IT services will require these vendors to leverage the strengths in supporting multicloud operations, create an integrated ecosystem for hybrid cloud, implement a robust governance structure, build a new operating model, implement matrix management in using public cloud partners, develop an end-to-end risk management function and seek new markets."

Digital-First Service Providers: European Perceptions and Trends — Insights from IDC's 2023 European IT Services Survey

Matthew Wilkins — Thu, 02 May 2024 04:00:00 GMT

This IDC Survey analyzes European organizations' perceptions of and the importance they place on the digital-first philosophy and capabilities of services providers, through the lens of country and company size. Results are based on IDC's European IT Services Survey, conducted in September 2023.

EMEA Employees Rate Their HR Experiences: Here Is Where Improvement Is Needed and What It Means for HCM Application Vendors

Ivan Oz — Thu, 02 May 2024 04:00:00 GMT

This IDC Survey presents responses from 4,300 employees across Europe, the Middle East, and Africa (EMEA) related to their experiences with HR departments. These responses were collected in February and March 2024 as part of IDC's Future of Work (FoW) Employee Experience EMEA Survey, 2024. The presentation also explores the implications of the survey results for vendors of human capital management (HCM) and payroll applications.

"Employees do trust and rely on their HR department when it comes to transactional and contractual issues, but HR needs help when it comes to career management, creating employee skills profiles, and identifying suitable training opportunities, among other challenges. HCM software can play a key role in these tasks and empower employees to find new career, training, and project opportunities." — Ivan Oz, senior research analyst, European software research, IDC