Worldwide Services Research Team

Elaina Stergiades

Research Director, IT Service Strategies for Proactive Customer Success

Gard Little

Vice President, Global Services Markets and Trends

Linus Lai

Vice President

Rachel Liu

Research Director

Vladimir Kroa

Associate Vice President, Sustainability

Penny Madsen

Senior Research Director, Cloud and Edge Services, Worldwide Infrastructure Research

Dave McCarthy

Research Vice President, Cloud and Edge Services, Worldwide Infrastructure Research

Curtis Price

Program Vice President, Infrastructure Services

David Tapper

Program Vice President, Outsourcing and Managed Cloud Services

Jennifer Hamel

Senior Research Director, Enterprise Intelligence Services

Leslie Rosenberg

Research Vice President, Network Life-Cycle Services and Infrastructure Services

Peter Marston

Research Director, Worldwide Intelligent Application Services

Bjoern Stengel

Global Sustainability Research and Practice Lead, Sustainable Strategies and Technologies

Cathy Huang

Research Director, Security Services Worldwide

Nishant Bansal

Associate Research Director

Milan Kalal

Senior Research Manager, European Services Strategies

New Research


  • By:  Jennifer Hamel Loading

    This IDC study represents a vendor assessment of the 2022 intelligent automation services market through the IDC MarketScape model. This assessment discusses both quantitative and qualitative characteristics that explain success in the inte...
  • By:  Gard Little Loading

    This IDC study represents a vendor assessment of the 2022 cloud professional services market through the IDC MarketScape model. This research is a quantitative and qualitative assessment of the characteristics that explain a vendor's succes...
  • By: 

    • Philip D. Harris, CISSP, CCSK Loading
    • Frank Dickson Loading
    • Cathy Huang Loading
    • Craig Robinson Loading
    • Joel Stradling Loading
    This IDC Perspective examines the potential cybersecurity and other services impacts resulting from the Russia-Ukraine war. Organizations should closely monitor the ongoing situation for political, economic, and business-specific impacts su...
  • By: 

    • Nancy Gohring Loading
    • Jennifer Thomson Loading
    • Gina Smith, PhD Loading
    • Linus Lai Loading
    This IDC study identifies the sub-dimensions across innovation, technology, process, and vision that need to be consistently worked on in order to progress across the stages."Advanced enterprises understand that digitally transforming their...
  • By:  Jennifer Hamel Loading

    This IDC Perspective outlines the concept of enterprise intelligence teams and their role in improving organizations' capacity to learn. While the technology platform underpinning enterprise intelligence is well covered in other IDC researc...
  • By: 

    • Al Gillen
    • David Schubmehl Loading
    • Daryl Schoolar
    • Carl W. Olofson Loading
    • Katie Norton Loading
    • Jim Mercer Loading
    • Dave McCarthy Loading
    • Sriram Subramanian
    • Ray Huo
    • Lara Greden Loading
    • Nancy Gohring Loading
    • Maureen Fleming Loading
    • Brad Casemore
    • Matt Arcaro Loading
    • Jevin Jensen Loading
    This IDC Perspective looks at 10 open source software project areas that are likely to impact the industry. Among other topics, this list of projects includes coverage of open source software projects related to GitOps, analytics, developme...
  • By:  Gard Little Loading

    This IDC Perspective explains how professional services enable organizations to produce software-based digital innovations. While the software development function has been covered extensively by IDC elsewhere, this document discusses the s...
  • By:  Peter Marston Loading

    This IDC Perspective provides feedback from Fortune 2000 organizations on the top criteria they utilized to select partners for their multicloud management initiatives. IDC conducted nearly 30 in-depth interviews with varying enterprises an...
  • By: 

    • Peter Marston Loading
    • David Tapper Loading
    This IDC PeerScape presents key advice for IT decision makers to drive more value with utilizing managed multicloud services. The top elements of advice discovered through IDC's interviewees cut across vendor management, project management ...
  • By:  Gard Little Loading

    This IDC Perspective provides a case study of Asahi Europe and International, which was far behind on starting its digital transformation. It describes the strategies and tactics Asahi is using to catch up with its competition and design be...

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