target audience: TECH SUPPLIER Publication date: Sep 2024 - Document type: Market Presentation - Doc Document number: # AP51577624
AI-Augmented Cloud-Hosted Voice for an Elevated Employee Experience
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Abstract
This IDC Market Presentation discusses the importance of voice in redefining the future of work (FoW) and how AI-augmented, cloud-hosted voice can help organizations enhance and transform employee experiences. It also discusses key pointers tech vendors and SPs should keep in mind when positioning these solutions for their enterprise customers.
"Voice, as a fundamental utility, is a natural element of how human beings communicate. Although traditional, premises-based voice has long been the norm, cloud-hosted voice offers organizations a powerful yet simple tool to help blend physical and digital workspaces for flexible work," says Nikhil Batra, senior research director, IDC. "Organizations in Asia/Pacific are actively exploring migrating to cloud-hosted voice solutions for the flexibility, ease of management, and AI features they provide but are often confused because of some misconceptions and different flavors of these solutions being offered by different tech vendors/SPs."