target audience: TECH BUYER Publication date: Dec 2023 - Document type: IDC MarketScape - Doc Document number: # US49989323
IDC MarketScape: Worldwide Service Parts Planning Applications 2023–2024 Vendor Assessment
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Abstract
This IDC study uses the IDC MarketScape model to provide an assessment of technology vendors participating in service parts planning.
"The ability to resolve an asset or equipment issue often depends on having the right service parts at the time of need," says Aly Pinder, research vice president, Aftermarket Services Strategies, IDC. "Too often service parts planning is considered an afterthought but this aspect of the service life cycle is becoming more critical as the complexities within the service network expand. Service organizations need to better plan and prepare for future service demand to avoid extended downtime or unmet customer SLAs."