target audience: TECH SUPPLIER Publication date: Aug 2024 - Document type: Market Share - Doc Document number: # US51377324
Worldwide Web Conferencing Applications Market Shares, 2023: Evolving Communications and Collaboration
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Abstract
This IDC study examines the vendor revenue performance in the overall web conferencing applications market for 2023. The top 5 vendors in 2023 based on worldwide revenue are Microsoft (32.2%), Zoom (32.0%), Cisco (7.8%), Google (4.6%), and GoTo (4.5%). The top 5 vendors together make up 81.0% of the market revenue — only about 1.0 percentage point higher than in 2022.
This IDC study examines the worldwide web conferencing applications market that is well-positioned for continued feature acceleration and growth. Despite moderated growth in the post-pandemic years, AI is helping drive revenue growth — as is the need to connect the complete workforce with conferencing. Features that augment meetings, including asynchronous video, visual collaboration and whiteboarding, team canvasses, AI summaries, translations, and transcriptions, continue to reinforce conferencing applications as the default meeting place.
"The new knowledge worker is any connected worker — even with their own device. That often starts with today's more robust conferencing applications," according to Wayne Kurtzman, research vice president, IDC's Social, Communities, and Collaboration practice. "AI translation, transcription, and summarization are more commonplace and help AI gain more robust content with context. In addition to AI's integration to work apps, the world is becoming more connected, more visual, more interesting, and much more engaging. This is only the start of conferencing's next evolution."