target audience: TECH SUPPLIER Publication date: Mar 2024 - Document type: IDC Survey Spotlight - Doc Document number: # US51959424
Content Services Survey Spotlight: The Opportunity of GenAI to Make Knowledge Management Solutions More Effective
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Abstract
This IDC Survey Spotlight explores data from IDC's June 2023 State of Content Services Survey, measuring satisfaction with current knowledge management deployment and the opportunity of generative AI to improve their effectiveness (see also Knowledge Management Strategies Survey, October 2022). IDC's Enterprise Content and Knowledge Management Services team conducted a survey of 714 IT decision-makers in North America to explore the current state of content services as well as future plans, including views about generative AI and the Unified Content Model. This IDC Survey examines current knowledge management deployments and potential use cases.