target audience: TECH BUYER Publication date: Sep 2024 - Document type: IDC Perspective - Doc Document number: # US52543324
Tactics: Using TPMs and Refurbished Assets to Free Up Capital for GenAI or Other Business Initiatives
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Abstract
This IDC Perspective looks at the criteria enterprises should consider when evaluating third-party support providers, and it provides guidance on the appropriate assets to consider when looking to make a change.
"Enterprise customers have made it very clear that they will utilize third-party maintainers — and not just for cost savings," says Rob Brothers, vice president, Software and Hardware Support Services at IDC. "The easy-to-do-business aspect they have alluded to in the survey is surely a compelling differentiator."