Intelligent Automation and the Future Workplace

Executive Snapshot

• Figure: Executive Snapshot: Intelligent Automation and the Future Workplace

New Market Developments and Dynamics

Advice for the Services Provider

• Industry-Specific and Function-Specific Competency

• Intelligent Multichannel Service Desk and Support

• XLA Adoption, Tracking, and Evolution

• Recommendations for Technology Marketing Leaders

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• Related Research

• Synopsis