target audience: TECH BUYER Publication date: Jan 2024 - Document type: IDC Perspective - Doc Document number: # EUR151779524
How Key Manufacturing Trends are Shaping Digital Commerce and CX Priorities in 2024 and Beyond
Table of Contents
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Executive Snapshot
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Figure: Executive Snapshot: Key Trends Shaping Manufacturers' Digital and CX Priorities
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Situation Overview
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GenAI-Enabled Customer Engagement
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Customer-First Paradigm and Hyper-Personalization
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The Sustainability Imperative
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Workforce Enablement
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Business Model Innovation
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Advice for the Technology Buyer
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Learn More
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Related Research
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Synopsis
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