target audience: TECH BUYER Publication date: Jun 2024 - Document type: IDC Perspective - Doc Document number: # US50881423
Voice of the Customer — A Look at Metrics and KPIs
Table of Contents
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Executive Snapshot
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Figure: Executive Snapshot: A Look at Voice of the Customer Metrics
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Situation Overview
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Figure: Most Important Metrics to Assess Performance Related to Customer Experience Initiatives
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Advice for the Technology Buyer
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Learn More
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Related Research
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Synopsis
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