Assistants, Advisors, and Agents: Defining Support Systems for New Work Models

Executive Snapshot

• Figure: Executive Snapshot: Making Sense of AI-Enabled Systems

Situation Overview

• AI-Centric Applications (Versus AI-Noncentric)

• Key Definitions

• Assistants — Applications That Support Specific Tasks

• Advisors — Applications That Provide Insight Based on Synthesized Data

• Agents — Applications That Act Autonomously

• Copilots — Applications That Assist, Advise, and Act as Agents

• Comparing Capabilities

• Figure: Comparing Capabilities Across AI Support Functions

• Table: Comparing Use Cases Across AI Support Functions

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• Related Research

• Synopsis