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Future of Operations Maturity by Company Size: 2023 FoO Survey Results

Reid Paquin — Thu, 04 Jul 2024 04:00:00 GMT

This IDC Tech Buyer Presentation highlights the findings from IDC's Future of Operations (FoO) Survey by company size. IDC's biannual Future of Operations Survey aims to better understand the determinants of operational excellence and resilience and how organizations can transform operations through digital technology. For the purposes of this document, operations are referred to the activities responsible for the safe, reliable, and efficient execution of physical processes central to an organization's business. This IDC Tech Buyer Presentation compares the results of three groups of respondents: small, medium-sized, and large organizations.

Organizations can use this information to understand the approach peers are taking to operational transformation and how they stack up from a maturity perspective, with sections including:

Operational Priorities, Challenges, and Benefits
Digital Maturity and Use of Real-Time Data
Investment Priorities and Vendors Involved
Sustainability Maturity and Drivers

This presentation was shared with clients in July 2024.

Future of Operations Maturity by Regions: 2023 FoO Survey Results

Reid Paquin — Thu, 04 Jul 2024 04:00:00 GMT

This IDC Tech Buyer Presentation highlights the findings from IDC's Future of Operations (FoO) Survey when comparing by regions. IDC's biannual Future of Operations study aims to better understand the determinants of operational excellence and resilience and how organizations can transform operations through digital technology. For the purposes of this document, operations are referred to the activities responsible for the safe, reliable, and efficient execution of physical processes central to an organization's business. This IDC Tech Buyer Presentation compares the results of respondents from North America, Europe, Asia/Pacific, and China.

Organizations can use this information to understand the approach peers are taking to operational transformation and how they stack up from a maturity perspective, with sections including:

Operational Priorities, Challenges, and Benefits
Digital Maturity and Use of Real-Time Data
Investment Priorities and Vendors Involved
Sustainability Maturity and Drivers

This presentation was shared with clients in July 2024.

The Impact of Digital Sovereignty on Europe's Telecoms Sector

Ahmad Latif Ali, Rahiel Nasir — Thu, 04 Jul 2024 04:00:00 GMT

This IDC Tech Buyer Presentation delves into the forces fueling the demand for digital sovereignty in Europe.

As more organizations shift their IT to cloud, concerns over data privacy, security, and trust also continue to grow. This has led to increased interest in digital sovereignty, which encompasses the processes and operations used to control and manage data, cloud platforms. and service, and the digital infrastructure that underpins all that. While this presents challenges for user organizations, it also gives telcos new opportunities to support customers seeking sovereign solutions that, in turn, provide certain business advantages as a direct result.

Ahmad Latif Ali (Associate Vice President, EMEA Telecommunications Insights) and Rahiel Nasir (Associate Research Director, European Digital Sovereignty) will explore the implications of this demand on communications service providers and the strategies telcos are adopting in response. The presentation will also address the various challenges associated with achieving digital sovereignty. Lastly, it will emphasize the critical role of telecommunications providers and strategic partnerships in effectively deploying sovereign solutions and ensuring success in this evolving landscape.

Accenture Song in India: Driving Innovation as Well as Delivery

Douglas Hayward — Wed, 03 Jul 2024 04:00:00 GMT

Accenture's CX-focused business, Song, remains an important driver of growth for the overall company. Song's India-based operations plays an important role in delivering innovation and business transformation for Song clients, and not just in delivering industrial-grade technology and process change.

DTW24: Key Takeaways and Insights from Digital Transformation World Ignite

Ahmad Latif Ali, John Byrne, Alejandro Cadenas, Chris Silberberg, Bruno Teyton — Wed, 03 Jul 2024 04:00:00 GMT

TM Forum's Digital Transformation World (DTW) 2024 event was held June 18–20 at Bella Arena, Copenhagen, drawing 3,895 participants to one of the year's premier telecom events. TM Forum reports a record-breaking attendance, with over 1,000 industry professionals from communication service providers (CSPs) gathering in Copenhagen to redefine the role of telecom in the AI era. Following last year's Code Red warning from TM Forum's CEO Nik Willetts, this year's DTW24 conversations centered around driving growth and defining the role of telcos in the new AI era. During the opening keynote, Willetts and other speakers highlighted the telecom industry's challenges, including the commoditization of connectivity, the maturity of the industry, and the need for reinvention.

Generative AI Use Case Taxonomy, 2024: The Insurance Industry

Davide Palanza, Jeff Rivkin, Surya Narayan Saha — Tue, 02 Jul 2024 04:00:00 GMT

This IDC Tech Buyer Presentation provides generative artificial intelligence (GenAI) use cases for the insurance industry. IDC believes that the transition to AI everywhere will see the emergence of a range of new GenAI-driven use cases at the individual level (productivity-based), at a business function level, and in an industry-specific context. IDC is publishing industry generative AI use case taxonomies for 18 industries, including insurance. This IDC Tech Buyer Presentation segments GenAI use cases into 5 areas: digital risk coverage and investment products, bionic operations, digital risk services, risk intelligence, and digital ICT and operational resilience. For each associated use case, a description is provided, an example is given, the data modalities are shown, and the business impact is explored. Finally, metrics for success and the relative risk and complexity of implementation are assessed, as well as a horizon for the widespread availability of each use case.

IDC MarketScape: Asia/Pacific Digital Business Consulting and Implementation SPs 2024 Vendor Assessment

Lawrence Cheok — Mon, 01 Jul 2024 04:00:00 GMT

This IDC MarketScape represents the assessment of end-to-end project-based consulting and implementation services SPs that support Asia/Pacific (including Japan) (APJ) enterprises' business transformation initiatives. APJ CEOs and C-suites are embracing AI as a cornerstone of their strategic vision and business transformation endeavors, with organizations building up a data-centric platform architecture that enables new digital business and operating models and a digital workforce using data and AI to fuel and drive organizations' value creation activities. To this end, end-to-end service capabilities and expertise from business and technology SPs are needed to connect business strategies, technology architectures, and digital implementations to derisk digital initiatives and accelerate the time to value of technology investments.

"Business and technology SPs leverage their talents, IP assets, and technology and industry expertise to help enterprises accelerate business transformation, AI adoption, and business outcomes," says Lawrence Cheok, associate research director, IDC Asia/Pacific Digital Business Strategies. "This is done with leading providers demonstrating the ability to fuse these capabilities in delivering the art of possible to reinvent business and operating models," he adds.

IDC PlanScape: Micromobility Insurance to Unlock Net-New Revenue Streams

Davide Palanza — Mon, 01 Jul 2024 04:00:00 GMT

2024 EMEA Cross-Industry Acceleration Survey: Partnership Modes and Next-Generation Ecosystems Engagement

Anielle Guedes — Fri, 28 Jun 2024 04:00:00 GMT

This IDC Survey analyzes European organizations' increasing adoption of co-innovation strategies. This includes establishing innovation hubs, centers of excellence, and joint R&D initiatives in sectors such as manufacturing, agriculture, healthcare, and architecture, engineering, and construction. Public-private collaborations (PPCs) and contractual public-private partnerships (cPPPs) are vital in leveraging diverse expertise to address complex social issues, advancing next-generation ecosystems such as the space economy and Tech4Food. Active participation in industry consortia is also becoming a well-sought strategy that enhances specialized technology development, improves pooling resources, accelerates innovation, and reduces costs.

AI Transformation Is Driving Digital Business

Craig Powers — Fri, 28 Jun 2024 04:00:00 GMT

This IDC Perspective underscores the critical role of artificial intelligence (AI) in optimizing operational processes and pioneering new revenue models. Artificial intelligence is pivotal in driving digital business transformation with leaders integrating AI to optimize operations and innovate revenue models. IDC's research highlights a significant investment shift toward AI, particularly GenAI, correlating with enhanced market share and operational efficiency. The disparity in AI capabilities and investment between leading and nascent organizations underscores a competitive advantage, emphasizing the importance of AI mastery and strategic data utilization in securing digital business success.

"Mastering AI is essential in the digital business era. Those that continue to make investments in AI technology and data systems will be positioned to capture significant market share." — Craig Powers, research director, Worldwide Digital Business Strategies at IDC