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2024 EMEA Cross-Industry Acceleration Survey: Partnership Modes and Next-Generation Ecosystems Engagement

Anielle Guedes — Fri, 28 Jun 2024 04:00:00 GMT

This IDC Survey analyzes European organizations' increasing adoption of co-innovation strategies. This includes establishing innovation hubs, centers of excellence, and joint R&D initiatives in sectors such as manufacturing, agriculture, healthcare, and architecture, engineering, and construction. Public-private collaborations (PPCs) and contractual public-private partnerships (cPPPs) are vital in leveraging diverse expertise to address complex social issues, advancing next-generation ecosystems such as the space economy and Tech4Food. Active participation in industry consortia is also becoming a well-sought strategy that enhances specialized technology development, improves pooling resources, accelerates innovation, and reduces costs.

AI Transformation Is Driving Digital Business

Craig Powers — Fri, 28 Jun 2024 04:00:00 GMT

This IDC Perspective underscores the critical role of artificial intelligence (AI) in optimizing operational processes and pioneering new revenue models. Artificial intelligence is pivotal in driving digital business transformation with leaders integrating AI to optimize operations and innovate revenue models. IDC's research highlights a significant investment shift toward AI, particularly GenAI, correlating with enhanced market share and operational efficiency. The disparity in AI capabilities and investment between leading and nascent organizations underscores a competitive advantage, emphasizing the importance of AI mastery and strategic data utilization in securing digital business success.

"Mastering AI is essential in the digital business era. Those that continue to make investments in AI technology and data systems will be positioned to capture significant market share." — Craig Powers, research director, Worldwide Digital Business Strategies at IDC

AI and Generative AI in VOC Programs

Lou Reinemann — Fri, 28 Jun 2024 04:00:00 GMT

This IDC Perspective explores the integration of AI and generative AI in voice of the customer (VOC) and customer experience (CX) programs, highlighting their evolution from traditional feedback mechanisms to advanced, real-time analytics across all customer engagement data. It discusses the transformative impact on business functions, offering insights into functional use cases, challenges, and advice for technology buyers aiming to leverage AI for enhanced customer insights and personalized experiences.

"Embrace AI and GenAI in VOC programs to unlock unprecedented insights and competitive advantages in customer experience," says Lou Reinemann, research director, Voice of the Customer and Customer Success, IDC.

AI-Enabled Autonomous Operations Building Blocks for Digital Infrastructure Innovation

Fri, 28 Jun 2024 04:00:00 GMT

This IDC Perspective highlights the transformative impact of AI, observability, and automation on digital infrastructure operations. It discusses how the shift toward intelligent, software-defined operations will drive modernization of ITOps roles and skills to support more dynamic and agile infrastructure requirements.

"Autonomous operations pairs AI-enabled analytics and software-defined automation to support intelligent digital infrastructure configuration, control, security, and support services aligned with business priorities and policies," explains Mary Johnston Turner, research vice president, Future of Digital Infrastructure Agenda, IDC. "The rapid rate of AI innovation is accelerating the maturation and scale of autonomous operations opportunities and creating a new set of challenges and opportunities across ITOps, CloudOps, DevOps, DataOps, and line-of-business teams."

Broadcom Mainframe Software Update 2024 Highlights Modernization, Interoperability, and Ecosystems

Fri, 28 Jun 2024 04:00:00 GMT

This IDC Perspective highlights business updates and insights shared by Broadcom's Mainframe Software leadership team during a recent analyst summit hosted in Boston in June 2024.

"Over the past six years, Broadcom has made significant investments to extend its mainframe software business," notes Mary Johnston Turner, research vice president, Future of Digital Infrastructure, IDC. "Beyond ongoing modernization and simplification of the product portfolio, the company supports important open source programs and skills development efforts that benefit the entire mainframe ecosystem."

CFOs Playing the Revenue Game: Understanding How CFOs Can Drive Revenue

Kevin Permenter — Fri, 28 Jun 2024 04:00:00 GMT

This IDC Perspective emphasizes the shift in CFO roles from traditional cost management to strategic revenue growth facilitation. It highlights the importance of adopting modern business intelligence and analytics, strategic financial practices such as cash flow management, and exploring new business models, strategic pricing, and M&A. Furthermore, it stresses the need for finance to align with marketing and sales and invest in new technologies to boost productivity and growth, thereby transforming finance departments into agile drivers of profitability in a competitive landscape.

"In an era during which agility and strategic foresight define market leaders, CFOs are evolving from traditional cost managers to pivotal architects of revenue growth. By embracing modern business intelligence, strategic financial practices, and cross-departmental collaboration, they are steering finance departments into dynamic engines of profitability. This transformation is not just a trend but a necessity for thriving in today's competitive landscape," according to Kevin Permenter, senior director, Enterprise Applications at IDC.

ERP Modernization Decisions: Exploring the Key Choices You will Face in a Successful ERP Modernization Journey

Edyta Kosowska, Ashok Patel — Fri, 28 Jun 2024 04:00:00 GMT

This IDC Tech Buyer Presentation explores the key decisions organizations will need to make when reviewing their ERP systems and considering ERP modernization. We detail the different decision types, articulate the key choices that need to be made for each decision, and advise on some of the merits and challenges of different modernization pathways.

Enterprise Storage Infrastructure Considerations for Artificial Intelligence Workloads

Carol Sliwa — Fri, 28 Jun 2024 04:00:00 GMT

This IDC Tech Buyer Presentation provides insight on the spending, implementation, and usage plans for enterprise storage infrastructure to address artificial intelligence (AI) workloads, with a special focus on generative AI (GenAI). The presentation includes results from IDC's Future Enterprise Resiliency and Spending Survey, AI View 2023, Enterprise Infrastructure Pulse Survey, and Quarterly Enterprise Infrastructure Tracker Workloads Forecast. This IDC Tech Buyer Presentation includes advice for technology buyers on approaches to meet the storage requirements of AI workloads.

Evaluating the True Cost of Open Source Software

Karen D. Schwartz, Katie Norton, Michele Rosen — Fri, 28 Jun 2024 04:00:00 GMT

This IDC Perspective evaluates the true cost of open source software. While many organizations choose open source software over traditional software based on the theory that it is less expensive, that's not always the case. While there are specific categories of cost that must be calculated, the result of those calculations will be different for every organization based on the specific requirements and proficiencies of that organization.

For example, every organization should evaluate upfront costs like required infrastructure and customization, but the actual costs incurred will depend on existing infrastructure and the strength of the internal IT team. The same is true of post-deployment costs and security-related costs.

In all cases, calculating the total cost of ownership (TCO) isn't easy. There are TCO calculators available that can help, but they often don't take every variable into account. Every decision is an individual one — for example, just because community-supported database software may work for an organization doesn't mean that the organization should always go the community-supported route.

"While you may never be able to come up with an accurate total cost of ownership because there are so many variables, doing your due diligence will point out your relative strengths and weaknesses in different cost centers and that should inform your decision," says Michele Rosen, research manager, Open GenAI, LLMs, and the Evolving Open Source Ecosystem at IDC.

Evolving GenAI Adoption for Strategic Planning, Collaboration, and Quality: Investment Plans Moving into 2H24 and 2025 for Experience Orchestration Businesses

Melinda-Carol Ballou — Fri, 28 Jun 2024 04:00:00 GMT

This IDC Tech Buyer Presentation provides an overview of the market disruption and opportunities caused by generative AI (GenAI) with implications for strategic planning, collaboration, and the evolution of experience orchestrated businesses. It also considers 2024 spending commitments based on IDC's recent survey data 2Q24 moving into 2H24 and 2025.

Generative AI in 2024 is increasingly intertwined with and leveraged by key business planning, collaboration, and financial management automation solutions. The speed and scale at which products have been announced and shipped and at which adoption has been occurring over the past 12–18 months has left little time for thoughtful consideration or analysis before organizations rush headlong into leveraging GenAI's efficiency, innovation, and other benefits to not be left behind competitively. We see increased automation capabilities announced and shipping from project and portfolio management (PPM), collaborative work management (CWM) and agile and value stream management (VSM) vendors. And at the same time, governance, guardrails, and vibrant engagement by users must be ongoing moving into 2024–2025 and beyond.

This document considers particularly the implications for GenAI across work planning automation and quality and buying plans moving into 2H24 and 2025. It draws primarily on insights from IDC's Future Enterprise Resiliency and Spending Survey Wave 2 (March 2024) and Wave 3 (June 2024) for GenAI adoption trends and the key opportunities for business planning and prioritization and governances, as well spending plans to investigate how IT and business leaders in enterprises around the world are assessing GenAI's potential impacts on their organizations in the next 18 months. It explores enterprise leaders' GenAI road map plans as well as the potential challenges and risks that GenAI poses for organizations.

In 2023, a new chapter of the digital business era started: AI everywhere. The dramatic increase in awareness of GenAI promises to drastically reduce the time and costs associated with a wide range of customer- and employee-facing use cases linked to automation and intelligence, including collaborative planning, project and portfolio management software development, and the necessary underpinning — software quality. This is changing our relationship with content as well as how we extract value from structured and unstructured data. So it is all the more vital — as the technology matures and these relationships fundamentally and systemically change — to be thoughtful and proactive about adoption strategies for governance, including areas such as data, security, and the ethics informing the LLMs and GenAI models.