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Emerging ISVs in Asia/Pacific (Excluding Japan) Transforming the Enterprise Software Landscape: AWS as Their Strategic GenAI Enabler

Estelle Quek — Wed, 08 May 2024 04:00:00 GMT

This IDC Perspective offers an in-depth analysis of emerging ISVs' considerations as they advance toward the next phase of the era of AI everywhere and are focused on delivering quantifiable business impact from ongoing and new AI investments. Analyst's view is that the GenAI path to impact will manifest across three broad spectrums:

Productivity gains, as AI permeates every layer of an organization's business process, software development and implementation, and ITOps
Humanlike experiences that revolutionize the way employees, customers, partners, and suppliers interact with AI-powered software
New revenue streams, as AI-enabled business models accelerate growth

"The GenAI seminal shift is the most rapid ever experienced by the IT industry, and 2024 is the year of transformation and progress. As organizations adjust the mass of their investments toward AI-enhanced products and services, incorporate AI into their businesses to uncover new streams of revenues, and drive better innovation and value for themselves and end customers, it is imperative for organizations to appraise every layer of their technology stack. It is prudent to rethink which technology providers offer the optimal cloud, hybrid, and edge infrastructure environment for the various innovative GenAI FMs, which FMs are best suited for divergent use cases, how to rapidly and seamlessly monetize GenAI and GenAI-powered software, and how to accumulate new value and outcomes internally and for their customers arising from this GenAI-driven transformation," says Estelle Quek, senior research manager at IDC Asia/Pacific.

IDC TechBrief: API Security

Jim Mercer — Wed, 08 May 2024 04:00:00 GMT

This IDC TechBrief highlights the importance of API security in the current world.

"In today's interconnected world, APIs are the connections that make it work, with most of the internet traffic now being driven by API interactions," said Jim Mercer, program vice president of Software Development, DevOps, and DevSecOps, IDC. "The proliferation of APIs has made them an attractive target for bad actors, which is why organizations need to look at API security across the SDLC, starting with API design and moving forward to production runtime, ensuring API security due diligence across all facets of the application life cycle."

IDC TechBrief: Retrieval-Augmented Generation

Hayley Sutherland, Stewart Bond, Shari Lava, Carl W. Olofson, Andrew Gens — Wed, 08 May 2024 04:00:00 GMT

This IDC TechBrief describes the factors involved in leveraging retrieval-augmented generation (RAG) to get the most out of generative AI in the enterprise, including the various technology aspects and associated use cases, benefits, risks, and other considerations for and effects of implementing RAG.

"Retrieval-augmented generation is making enterprise adoption of generative AI more feasible and practical by augmenting LLMs with enterprise data using search techniques," said Hayley Sutherland, research manager, Knowledge Discovery and Conversational AI, IDC. "Forward-looking enterprises see the value of connecting their proprietary data to generative AI systems and should understand the RAG approach for doing this, as well as other methods of specializing and improving the accuracy of LLM output."

SAP Q12024 Earnings: Solid Start as Cloud Continues Momentum

Mickey North Rizza, Daniel-Zoe Jimenez, Robert Parker, Bo Lykkegaard — Wed, 08 May 2024 04:00:00 GMT

AI Attestation Services: How Do You Know Your AI Models Perform as Expected

Philip D. Harris, CISSP, CCSK — Tue, 07 May 2024 04:00:00 GMT

This IDC Perspective discusses artificial intelligence (AI) attestation services and how business can determine if their AI models are performing as expected. Corporations are investing significantly in artificial intelligence since generative AI (GenAI) became real, usable, and value added. Organizations could see the major potential benefits in the areas of customer satisfaction, new and/or enhanced products, customer growth, and revenue growth. With this come the risks AI can present if AI models are inadequately developed, evaluated, assessed, implemented, maintained, and used for business decisions.

There is the potential need for independent, third-party AI attestation or peer-review service providers that can provide that added level of trust and certainty that the risks of implementing certain AI models are manageable.

"AI is here to stay, and it is only going to become more sophisticated for business use. We now have an opportunity in these nascent stages to drive best practices in the development, management, maintenance, and enhancement of AI for critical business needs," says Philip Harris, research director, Governance, Risk, and Compliance Services and Software at IDC. "By taking these initial steps carefully and thoughtfully, the trustworthiness of AI will grow and organizations will significantly reduce risk to contend with going forward."

Contact Center Modernization: Crucial in the Age of Instant Gratification

Oru Mohiuddin — Tue, 07 May 2024 04:00:00 GMT

This IDC Market Perspective discusses the need for modernizing contact centers in today's fast-paced world where customer expectations for instant gratification are high. The integration of advanced technologies, unification/aggregation of data, and advanced AI capabilities — particularly GenAI — hold immense power in transforming customer and employee experience.

"Modernizing contact centers is not just a tech upgrade, but also a strategic move toward creating 'magical' customer experiences in the instant gratification era," said Oru Mohiuddin, senior research manager, IDC's European Contact Center.

Dispersing the Clouds of Discontent: Can the Smart Office Herald a New Era for Employee Experience?

Gala Spasova — Tue, 07 May 2024 04:00:00 GMT

This IDC Tech Buyer Presentation evaluates the pivotal power of employee experience as a source of opportunities and threats for organizations; examines different dimensions of employee experience such as hybrid working, workspace technology, organizational culture, and employee well-being; and analyzes how employee experience can be redefined through the use of smart office solutions.

From Nashville to the World: Oracle Health's Vision for Transforming Global Healthcare

Lynne Dunbrack, Mutaz Shegewi, Silvia Piai, Jennifer Eaton — Tue, 07 May 2024 04:00:00 GMT

The 2024 Oracle Health Summit and Health Industry Analyst Summit occurred from April 23 to 24 in Nashville, Tennessee. This IDC Link features key highlights shared by Oracle Health executives with customers, analysts, and the industry regarding product advancements, key initiatives, and partnerships. The event underscored Oracle Health's focus on solving some of healthcare's most complex problems worldwide and a vision to transform the global healthcare landscape.

Highlights, Insights, and Recommendations from Adobe Summit 2024

Tue, 07 May 2024 04:00:00 GMT

This IDC Perspective is a collaborative effort that highlights many of the key announcements, topics, and themes from Adobe's 2024 Summit event.

"As expected, the primary topic at Adobe's 2024 Summit was GenAI," said Alan Webber, program vice president, Digital Platforms and Ecosystems at IDC. "But there was so much more on how AI is shifting the whole customer engagement and customer experience landscape, including in advertising, marketing, content creation, services, and so forth."

IBM Maintains Momentum and Extends Its Hybrid Cloud and Automation Reach as AI Becomes the Next Strategic Workload

Rick Villars, Robert Parker, Ritu Jyoti, Jason Bremner, Stephen Elliot — Tue, 07 May 2024 04:00:00 GMT

IBM's earnings release for 1Q24 reported revenue of $14.5 billion (+3% y/y @ cc, +1% y/y as reported) – the balance of this document will use constant currency growth unless otherwise noted. IBM generated free cash flow of $1.9 billion for the quarter. Concurrent with its earnings release, IBM announced its intent to acquire HashiCorp Inc., a provider of multicloud infrastructure automation software, for $6.4 billion. IBM expects to close by the end of 2024, with HashiCorp operating as a division inside IBM.

Other important company metrics align with the currently positive, but uncertain outlook for 2024. Consulting signings were up 4% y/y, which yielded a current annual book to bill ratio of 1.15. Annual recurring revenue (ARR) on the software-side ARR (after removing The Weather Company and security services that were sold during the quarter) is now $13.9 billion, up over 8% y/y. In comments on the AI Pivot, CEO Arvind Krishna reported, "Book of business related to watsonx and generative AI (since launching in May 2023) is greater than $1 billion, with sequential quarter-over-quarter growth. Like last quarter, this remains heavily weighted toward consulting."