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2H23 Australia and New Zealand Software Compete — AI Platforms (Historical and Forecast)

Anastasia Antonova — Tue, 16 Jul 2024 04:00:00 GMT

This IDC Market Presentation summarises the performance of the AI platforms software market across Australia and New Zealand in 2H23 and discusses key market dynamics over the forecast period (2024–2028). This document analyses vendor positioning, competitive strategies, key market trends, and provides quantitative information on market sizing and vendor shares.

In this market presentation, all data and insights are based on IDC's Worldwide Semiannual Software Tracker (2H23 release).

How Are Approaches to Virtual Workplace Content Management Progressing in Europe?

Sharon McNee — Tue, 16 Jul 2024 04:00:00 GMT

This IDC Survey Spotlight highlights an extract from IDC's European Imaging, Printing, and Document Solutions (IPDS) Survey, conducted in May 2024 among 2,009 respondents from France, Germany, the U.K., Italy, Spain, the Nordics (Denmark, Finland, and Sweden), Czechia, and Poland.

This survey covered topics such as print hardware and print services provider selection criteria, adopted and preferred contract types, print volume drivers and inhibitors, attitudes to ink-tank printers, recycling/remanufacturing/refurbishing, scanning, content management, esignature, print security, cloud-based device/print management, remote assistance, and augmented reality.

Survey analyses are available by region, company size, industry, types of decision-maker and types of print contract. For further information, please contact your IDC Account Manager.

IDC MarketScape: Worldwide Enterprise Analytics and AI Business Process Services for Finance and Accounting 2024 Vendor Assessment

Alison Close — Tue, 16 Jul 2024 04:00:00 GMT

This IDC study represents a vendor assessment of providers offering enterprise analytics and AI business process services for finance and accounting through the IDC MarketScape model. The assessment reviews both quantitative and qualitative characteristics that define current market demands and expected buyer needs for analytics and AI business process services for finance and accounting. The evaluation is based on a comprehensive and rigorous framework that assesses how each vendor stacks up, and the framework highlights the key factors that are expected to be the most significant for achieving success in the market over the short term and the long term.

"In an era where data is the new currency, this IDC MarketScape unveils how leveraging analytics, machine learning, and AI can revolutionize finance and accounting services. As CFOs and finance leaders increasingly prioritize cognitive platforms, this assessment guides through the transformative potential of outsourcing finance analytics to third-party providers to benefit from skilled resources, industry expertise, and advanced solutions and in-depth insights into operations. Discover how embracing intelligent operations and technology optimization can not only enhance core metrics but also pave the way for commercial success in the digital world," says Ali Close, research manager of IDC's Intelligent Finance and Customer Care Business Process Services program.

Japan Sustainability and ESG Services Forecast, 2024–2028

Gentaro Yuki — Tue, 16 Jul 2024 04:00:00 GMT

This IDC Market Forecast analyzes the overview and trends of the Japan sustainability and environmental, social, and governance (ESG) services market, which is an extract of IT services from the services market defined by IDC, and summarizes the results by service segment (business strategy, operations/business model, finance/accounting, human capital management, GRC, and communication). In addition, we examine the market situation in 2023 and forecast the market size (based on spending) and year-over-year (YoY) growth rate from 2023 to 2028. In 2023, this market achieved double-digit growth, driven primarily by business consulting and IT consulting, supporting a wide range of projects, from local efforts to measure greenhouse gas (GHG) emissions to cross-industry efforts involving the entire supply chain. However, there are still areas in which the requirements for sustainability/ESG technology support are not clearly defined, and many organizations are still searching for effective technology solutions.

"The sustainability and ESG field is moving from its infancy to a growth stage, with a wide variety of business opportunities expanding. There are currently no service vendors that can establish a solid position in supporting sustainability and ESG through technology, but service vendors that offer services that transcend industry segments will lead Japan's IT industry in the future," said Gentaro Yuki, research manager, Verticals and Cross Technologies, IDC Japan.

This is the English translation of the IDC #JPJ51317524.

Will Servitization Become a Differentiator and Driver of Revenue Growth for the Aftermarket?

Aly Pinder — Tue, 16 Jul 2024 04:00:00 GMT

This IDC Survey Spotlight explores the pending shift in the aftermarket to embrace servitization business models whereby organizations establish product as a service, outcome-based service contracts, and/or uptime offerings. Data comes from IDC's 2024 Worldwide CX Path Survey and IDC's Product Innovation and Aftermarket Service Survey.

2H23 Asia/Pacific Software Compete — Software-Defined Compute (Historical and Forecast)

Srishti SINGH — Mon, 15 Jul 2024 04:00:00 GMT

This IDC Market Presentation examines the state and future direction of the software-defined compute market in the Asia/Pacific (excluding Japan and China) (APEJC) region. It provides an analysis of vendor strategies, competitive positioning, key market trends, as well as quantitative data on vendor shares and size of the market from 2022 to 2027.

The data and insights within this presentation are part of IDC's Worldwide Semiannual Software Tracker (2H23 release).

Business Value Engineering, 2024: Bridging the Gap Between Technology Investments and the Value Delivered

Maureen Fleming — Mon, 15 Jul 2024 04:00:00 GMT

This IDC Tech Buyer Presentation was first presented at Celosphere 2023 and was updated in June 2024. Business value engineering (BVE) is a data- and insights-driven methodology and set of tools for automation and process improvement planning and continuous improvement. The overall objective of BVE is to drive consistent success in process improvement by switching from a technology-first mindset to an outcomes-first approach. Key to BVE is the ability to:

Accurately identify how tasks, business processes, and customer value streams are inefficient.
Use statistical analysis and modeling to project financial and business benefits that could be achieved with the improvement.
Accurately map the technologies needed to achieve the improvement.
Continuously measure the performance before, during, and after improvements are made.
Continuously improve by operating proactively via monitoring while rapidly identifying new opportunities for greater efficiency.

Cognizant Bolsters Its Engineering Services Practice by Acquiring Belcan

Abhishek Mukherjee, Mukesh Dialani — Mon, 15 Jul 2024 04:00:00 GMT

This IDC Market Note discusses Cognizant's acquisition of Belcan LLC, aiming to bolster the company's engineering services, particularly in aerospace and defense, leveraging Belcan's expertise and customer base in the United States and the United Kingdom. This strategic move, valued at $1.3 billion, is expected to enhance Cognizant's end-to-end engineering service offerings and drive significant revenue growth.

"In a rapidly evolving engineering landscape, Cognizant's acquisition of Belcan marks a strategic pivot toward dominating the aerospace and defense sector, promising unprecedented growth and innovation," said Abhishek Mukherjee, research manager, Worldwide Digital Engineering and Operational Technology Services at IDC.

IDC MarketScape: Worldwide Intelligent Digital Asset Management 2024 Vendor Assessment

Marci Maddox — Mon, 15 Jul 2024 04:00:00 GMT

This IDC study provides an assessment of the intelligent digital asset management (DAM) systems used for persuasive digital experiences and presents the criteria most important for companies to consider when selecting an AI/ML- or a GenAI-enhanced DAM solution. This assessment discusses both quantitative and qualitative characteristics that explain success in the DAM serving as a centralized repository for managing and optimizing digital media assets across industries. The intelligent DAM offers functionalities like intelligent workflow automation and integration capabilities; DAMs are evolving toward dynamic media and composable services, highlighting their critical role in today's digital landscape and future advancements. The evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to the criteria and one another. The study highlights the factors expected to be the most influential for success in the market during both the short term and the long term.

"Utilizing a digital asset management system as a storage for images, videos, and other rich media is a thing of the past. Future developments in DAM focus on dynamic media capabilities, immersive 3D experiences, and leveraging generative AI for content creation and management, indicating a shift toward more intelligent, efficient, and personalized content management and distribution processes," said Marci Maddox, research vice president, IDC's Digital Experience Strategies program. "Operating a digital business requires adopting AI/ML and GenAI within the DAM system to not only increase rich media creation and management but also deliver brand consistency and maximize digital asset ROI."

Industry Digital Transformation Market Forecast: Americas Utilities, 2024

Heriberto Roman, Nigel Wallis — Mon, 15 Jul 2024 04:00:00 GMT

This IDC Market Presentation highlights industry digital transformation (DX) market forecast for Americas utilities. It also provides technology suppliers with an overview of regional utilities spending for digital transformation and insights into the market context influencing that spend for 2024.

This document allows a deeper understanding of the regional utilities' DX spending in the context of the total DX spent, and it highlights how utilities are investing across industry-specific DX use cases in the region.

By looking at the size of the regional market and the top growing use cases, tech supplier executives can better evaluate:

Areas for investment in products or services development
Sales and marketing campaign prioritization
Market penetration

Used in combination with the other Industry Intelligence reports, this document can help tech providers to gain competitive advantage in the Americas. "Utilities have to embrace digital transformation in order to survive and then thrive throughout the energy transition. Behind the scenes, technology will power increased operational efficiency, improved resiliency, and advanced customer experience," says Nigel Wallis, research VP, IDC Insights.