Alison Close
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This IDC Link reviews Concentrix's announcement to combine with Webhelp by the end of 2023. This move will diversify the client list, help expand into new and attractive locations, and expand the breadth of niche services and digital capabi...
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This IDC Market Note highlights the announcements of WNS' recent acquisitions and rebranding of WNS Denali and how they support and enhance WNS' vision of driving insight and data-led procurement.
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This IDC Survey leverages data from IDC's 2023 Worldwide Customer Care Business Process Services Survey and examines how global buyers of customer care business process services expect customer care/support to look like in the metaverse. Th...
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This IDC Perspective discusses AI transformation of services and related engagement models and employee impact. The proliferation of AI has surged through multiple aspects of business operations. From IT operations and management to line-of...
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IDC MarketScape: Worldwide Enterprise Analytics and AI Business Process Services for Finance and Accounting 2024 Vendor Assessment
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IDC MarketScape: Worldwide Enterprise Analytics and AI Business Process Services for Procurement 2024 Vendor Assessment
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IDC Survey: 2023 CX Outsourcing Delivery Models
More results for Planned Research