Asia/Pacific Services Team

Sandra Ng

Group Vice President and General Manager

Franco Chiam

Vice President

Daniel-Zoe Jimenez

Vice President, Digital Innovation, CX & Software, DNB/Start-ups, SMBs, Consumer and Channels Research

Sakshi Grover

Senior Research Manager

Mikhail Jaura

Senior Research Analyst

Pushkaraksh Shanbhag

Associate Research Director

Shouvik Nag

Sr. Market Analyst

Christian Fam

Senior Research Manager

Supriya Deka

Sr. Market Analyst

Liew Siew Choon

Senior Research Manager, Public Cloud Services, IDC Asia/Pacific

Rijo George Thomas

Senior Research Manager

Benjamin Ten

Market Analyst

Neha Gupta

Senior Research Manager

New Research


  • By:  Benjamin Ten Loading

    This IDC Market Presentation provides a detailed forecast analysis of the market and landscape in IT services in Malaysia covering 2023 to 2028. This study covers key findings across project-oriented services, managed services, and support ...
  • By: 

    • Mickey North Rizza Loading
    • Daniel-Zoe Jimenez Loading
    • Robert Parker Loading
    • Bo Lykkegaard Loading
    SAP recently announced its 1Q24 results. All results discussed in the document will be non-IFRS unless otherwise specified. In addition, all SAP numbers noted are actual currency and constant currency for changes year to year.The 1Q24 finan...
  • By:  Rijo George Thomas Loading

    This IDC Market Share reviews the top 10 SI services vendors in APEJ for 2023 as ranked in IDC's 2H23 APEJ IT and Business Services Tracker."The Asia/Pacific systems integration services market is expanding steadily, driven by enterprises p...
  • By:  Christian Fam Loading

    This IDC Market Note highlights a detailed tour of HCLTech's Noida Campus conducted on April 4, 2024 that showcased the company's robust commitment to integrating advanced cybersecurity with AI across several key facilities. The tour includ...
  • By:  Franco Chiam Loading

    This IDC Market Note discusses select announcements from Akamai — Gecko Update. Akamai's distributed computing platform brings content, applications, and security closer to users. By placing servers at strategic locations worldwide, it impr...
  • By: 

    • Dr. Ashish Kakar Loading
    • Xiao Liu Loading
    • Dr. Chris Marshall Loading
    • Abhishek Kumar Loading
    • Sandra Ng Loading
    • Muhammad Adam Kamarul Zaman
    本IDC市场看法为零售银行业GenAI应用场景提供指导,须结合IDC关于GenAI技术的其他研究一并阅读。本研究介绍了几个可能为企业带来大幅增长和效率提升的AI和GenAI场景,特别是与零售客户旅程不同环节相关的场景。“GenAI将掀起零售银行业的下一轮颠覆。它不仅会将非结构化数据变成决策参考,还会利用合成数据引入多种新算法。它在图像、文本和语音等伪影生成方面具有颠覆性的能力,可让客户获得即时满足的体验。”IDC亚太区金融洞察研究总监Ashish Kakar表示。
  • By:  Rijo George Thomas Loading

    This IDC Survey Spotlight from IDC’s 2023 Asia/Pacific Enterprise Services Sourcing Survey aims to examine the top generative AI (GenAI) use cases that enterprises anticipate will benefit their application landscape. Application SPs enhanci...
  • By: 

    • Daphne Chung Loading
    • Shouvik Nag Loading
    This IDC study focuses on sovereign cloud in the Asia/Pacific (excluding Japan) (APEJ) region that is becoming increasingly important due to growing concerns about data privacy, security, and regulatory compliance. This report discusses the...
  • By:  Pushkaraksh Shanbhag Loading

    This IDC Market Forecast examines the expected growth in the APEJ managed cloud services market, and projects a market expansion from US$8.7 billion in 2022 to US$20.2 billion by 2027, driven by the adoption of multi, hybrid, and cross-clou...
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    • Dhiraj Pramod Badgujar Loading
    • Daniel-Zoe Jimenez Loading
    This Market Perspective offers insights into the adoption of value stream management (VSM) in the Asia/Pacific region, which is enhancing operational efficiency, customer satisfaction, and reducing time-to-market for businesses. With increa...

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