target audience: TECH SUPPLIER Publication date: Sep 2023 - Document type: Market Presentation - Doc Document number: # AP50325423
The State of Communications SPs in Asia/Pacific
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Abstract
This IDC Market Presentation explores the evolving requirements of enterprise customers and their expectations from their communications SPs (CSPs). This document offers tech vendors and systems integrators (SIs) a peek at the impact of changing customer requirements on CSPs today and how tech vendors and SIs can help CSPs with their internal transformation journeys.
"Today's ICT investments are being made for strategic rather than tactical reasons, and organizations are rethinking their Future of Connectivity (FoC). However, this FoC journey is not straightforward and CSPs are no longer the strategic partner of choice for enterprise customers. This comes at a time when CSPs are already pressed by shrinking margins and limited revenue growth opportunities. These point to the urgent need for CSPs to transform internally. They are therefore seeking support from a variety of tech vendors and SIs to accelerate their transformation to become digital SPs," says Nikhil Batra, research director on telecom, IDC Asia/Pacific.