target audience: TECH SUPPLIER  Publication date: Jun 2023 - Document type: Market Presentation - Doc  Document number: # AP50337823

IDC Market Glance: Future of Customer Experience in Asia/Pacific, 2Q23

By: 

  • Lavanya Jindal
  • Seng Keong Low
  • Daniel-Zoe Jimenez Loading

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  • 10 slides


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Abstract


This IDC Market Glance provides a current overview of the Asia/Pacific (including Japan) (APJ) customer experience (CX) landscape. It depicts who the major software and services players in the Asia/Pacific market are across 20 segments. As customer experience continues to be a competitive differentiator and an investment area for APJ organizations, it is more critical than ever to deliver an exceptional CX. This translates into greater confidence and trust from customers.



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