target audience: TECH SUPPLIER Publication date: May 2024 - Document type: Market Analysis Perspective - Doc Document number: # EUR151653924
Market Analysis Perspective: European Contact Center, 2024
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Abstract
This IDC Market Analysis Perspective provides detailed insights into European contact centers, highlighting current and future trends. This includes the evolution in the contact center space, which has been heavily influenced by customer experience (CX) and employee experience (EX). It also discusses how AI, and more specifically generative AI (GenAI), could accelerate enhancements to CX and EX.