target audience: TECH SUPPLIER Publication date: Sep 2024 - Document type: Market Forecast - Doc Document number: # EUR151654524
European UCaaS Forecast, 2023–2028
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Abstract
This IDC Market Forecast analyzes the European unified communications-as-a-service market over the 2023–2028 forecast period.
"While voice is seeing increased commoditization, it remains a widely used channel and the value comes from integrating it with the wider communication and collaboration stack. Recent AI innovations are addressing AI-based features for voice with a focus on improving voice quality and reliability," said Graham Fruin, senior research analyst, IDC European Unified Communications and Collaboration.