target audience: TECH SUPPLIER Publication date: Jun 2024 - Document type: Market Note - Doc Document number: # META52347124
ServiceNow Knowledge 2024: What It Means for Organizations in the Middle East and Africa
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Abstract
This IDC Market Note delves into the significant announcements and discussions that took place at ServiceNow's recent Knowledge 2024 summit, with a focus on the likely impact on organizations in the Middle East and Africa. It highlights ServiceNow's innovation strategy, emphasizing the strategic use of generative AI to enhance operational efficiency and productivity. The document also explores ServiceNow's expansion in the region, its partnership with Microsoft, and the benefits this will bring for its partner ecosystem and customers, including access to innovative products and a broader partner network.