target audience: TECH SUPPLIER Publication date: Jun 2024 - Document type: Market Share - Doc Document number: # US51619424
Worldwide Conversational AI Tools and Technologies Market Shares, 2023: All Boats Rising on the GenAI Tide
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Abstract
This IDC study presents a view of worldwide conversational AI tools and technologies revenue broken down by vendor for the calendar year 2023.
"Following a mild dip in acceleration in the challenging year of 2022, the conversational AI tools and technologies software market growth rate recovered in 2023, with the market growing 31% to over $5.8 billion," said Hayley Sutherland, research manager, Conversational AI and Knowledge Discovery at IDC. "As technology suppliers and buyers alike begin to see ROI from generative AI–based features and products, IDC expects this to continue to be a crowded, competitive, and quickly evolving space."