target audience: TECH SUPPLIER Publication date: Jul 2024 - Document type: Market Forecast - Doc Document number: # US51673824
Worldwide IT Service Management Software Forecast, 2024–2028
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Abstract
This IDC study presents a 2024–2028 forecast for the IT service management (ITSM) software market as of June 2024. The study particularly discusses the impact of organizations' investment in artificial intelligence (AI), both in ITSM software and in other areas of technology that ITSM software supports and enables.
"As organizations renew their business and operations with AI, that push drives demand for IT service management software to both support and enable the shift," said Snow Tempest, research manager, IT Service Management at IDC.