target audience: TECH SUPPLIER Publication date: Sep 2024 - Document type: IDC Survey Spotlight - Doc Document number: # US52553224
Smartphones Are Replacing Traditional Desk Phones in the Enterprise
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Abstract
This IDC Survey Spotlight analyzes results from IDC's annual U.S. Enterprise Mobility Decision-Maker Survey: Devices, conducted in May 2024, among 550 enterprise mobility decision-makers in the United States.
Desk phones have served as critical pieces of office infrastructure for the better part of a century, and while their role still remains vitally important to U.S. businesses in 2024, they are being replaced by mobile devices at a very brisk pace. Smartphones have helped fuel the rapid adoption of hybrid and remote working trends over the past few years, and traditional office desk phones have become a casualty of this shift in working. Smartphones excel over desk phones in enabling mobile access to videoconferencing, collaboration tools, and business applications from virtually anywhere, and as a result, in many instances, desk phones have become obsolete for the majority of U.S. enterprise office workers.
This IDC Survey Spotlight highlights the trend of replacing traditional desk phones with smartphones among U.S. enterprises in 2024.