IDC PeerScape: Practices for Successfully Delivering Explainable AI

IDC PeerScape Figure

• Figure: IDC PeerScape: Artificial Intelligence — Practices to Successfully Implement Explainable AI

Executive Summary

Peer Insights

• Practice 1: Define Target Explanations

• Challenge

• Example

• Zopa Targets Fraud Explanations with Pre-Processing and Post-Processing Strategy

• HSBC Targets Model Drift

• Guidance

• Practice 2: Focus on Context

• Challenge

• Example

• Zopa Takes the Platform and Cloud Route

• Guidance

• Practice 3: Make Explainable AI Meaningful

• Challenge

• Example

• Zopa Introduces Additional Processes to Ensure Explanations are Meaningful to Key Users

• Scandinavian Airlines Focuses on Precise Features in its Loyalty Program Fraud Detection System

• HSBC Puts Keen Focus on Delivery of Explainability

• Guidance

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• Related Research