target audience: TECH SUPPLIER Publication date: Jun 2023 - Document type: Market Share - Doc Document number: # EUR150315123
European Unified Communications as a Service Market Shares, 2022: Vendors Shaping 2022
Content
List of Tables
List of Figures
Related Links
Table of Contents
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IDC Market Share Figure
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Figure: European Unified Communications as a Service 2022 Share Snapshot
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Executive Summary
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Advice for Technology Suppliers
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Look into Combining UCaaS and CCaaS to Combat Falling ARPU.
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Prioritize Customer Life-Cycle Management
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Enable AI-Based Features in Communications Channels
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Focus on Security in your UCaaS Platform
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Offer Hybrid Deployments
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Market Share
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Table: European UCaaS Revenue, Share, and Growth by Vendor, 2021 and 2022
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Table: European Hosted Voice/Public Cloud UCaaS Revenue, Share, and Growth by Vendor, 2021 and 2022
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Table: European Managed Voice/Private Cloud UCaaS Revenue, Share, and Growth by Vendor, 2021 and 2022
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Who Shaped the Year
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Microsoft Is the Clear UCaaS Leader in Europe
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Cisco Grew in UCaaS But Lost Market Share
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Zoom Grew Fast in UCaaS in 2022
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RingCentral Holds Many Opportunities in UCaaS
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ALE's Presence in Private and Public UCaaS has Proven Beneficial
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Market Context
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Significant Market Developments
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Falling Voice ARPU Is Causing Expansion into Adjacent Technology Areas
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UCaaS Is Critical for Business Operations for Hybrid Work
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Voice Is Still Important in Business Communication
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Growing Reliance on Channel Partners for Market Reach
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Methodology
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Market Definition
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Hosted Voice or Public Cloud UCaaS
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Private Cloud UCaaS
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Related Research