European Unified Communications as a Service Market Shares, 2022: Vendors Shaping 2022

IDC Market Share Figure

• Figure: European Unified Communications as a Service 2022 Share Snapshot

Executive Summary

Advice for Technology Suppliers

• Look into Combining UCaaS and CCaaS to Combat Falling ARPU.

• Prioritize Customer Life-Cycle Management

• Enable AI-Based Features in Communications Channels

• Focus on Security in your UCaaS Platform

• Offer Hybrid Deployments

Market Share

• Table: European UCaaS Revenue, Share, and Growth by Vendor, 2021 and 2022

• Table: European Hosted Voice/Public Cloud UCaaS Revenue, Share, and Growth by Vendor, 2021 and 2022

• Table: European Managed Voice/Private Cloud UCaaS Revenue, Share, and Growth by Vendor, 2021 and 2022

Who Shaped the Year

• Microsoft Is the Clear UCaaS Leader in Europe

• Cisco Grew in UCaaS But Lost Market Share

• Zoom Grew Fast in UCaaS in 2022

• RingCentral Holds Many Opportunities in UCaaS

• ALE's Presence in Private and Public UCaaS has Proven Beneficial

Market Context

• Significant Market Developments

• Falling Voice ARPU Is Causing Expansion into Adjacent Technology Areas

• UCaaS Is Critical for Business Operations for Hybrid Work

• Voice Is Still Important in Business Communication

• Growing Reliance on Channel Partners for Market Reach

Methodology

Market Definition

• Hosted Voice or Public Cloud UCaaS

• Private Cloud UCaaS

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