target audience: TECH SUPPLIER Publication date: Nov 2023 - Document type: Market Forecast - Doc Document number: # EUR151360323
European Communications-Platform-as-a-Service Forecast, 2023–2027
Content
List of Tables
List of Figures
Related Links
Table of Contents
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IDC Market Forecast Figure
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Figure: European Communications Platform-as-a-Service Revenue Snapshot
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Executive Summary
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Advice for Technology Suppliers
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Market Forecast
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Table: European CPaaS Revenue by Segment, 2023–2027 ($M)
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Table: European CPaaS Revenue by Subregion, 2023–2027 ($M)
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Market Context
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Drivers and Inhibitors
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Drivers
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Digital Acceleration and Automation
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CX Operations Cycle
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Alliances and Ecosystems
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Inhibitors
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Options Overload
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Lack of Local Expertise
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Significant Market Developments
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Highlights from IDC's European Enterprise Communications Survey
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Supply-Side Market Trends
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Changes from Prior Forecast
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Figure: European CPaaS Revenue, 2022–2027: December 2022 Forecast Versus November 2023 Forecast ($M)
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Market Definition
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Methodology
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Related Research