European Unified Communications and Collaboration Market Shares, 2023: Vendors That Shaped 2023

IDC Market Share Figure

• Figure: Europe Unified Communications and Collaboration 2023 Share Snapshot

Executive Summary

Advice for Technology Suppliers

• Make Employee Experience the Center of all Innovation

• Develop Close Partnerships Within the Ecosystem

• Invest in AI

• Work With Partners for Go-to-Market

Market Share

• Table: European UC&C Revenue, Share, and Growth by Vendor, 2022 and 2023 ($M)

• Table: European IP PBX, IP Phone, and UC Applications Revenue, Share, and Growth by Vendor, 2022 and 2023 ($M)

• Table: European Videoconferencing and Telepresence Equipment Revenue, Share, and Growth by Vendor, 2022 and 2023 ($M)

• Table: European UCaaS Revenue, Share, and Growth by Vendor, 2022 and 2023 ($M)

• Table: European UC Collaboration Revenue, Share, and Growth by Vendor, 2022 and 2023 ($M)

• Table: European IP PBX Line Shipments, Share, and Growth by Vendor, 2022 and 2023

Who Shaped the Year

• Microsoft is the Market Leader That Controls Most of UC Collaboration

• Cisco is Taking a Holistic Approach to Collaboration by Including Hardware and Software

• Zoom is Shifting Toward a Full Enterprise-Grade Workplace Solution

• ALE Gaining Shares in UCaaS

• Slack is Leveraging Salesforce-Based AI and Security Features

Market Context

• Significant Market Developments

• UC is Becoming a Holistic Solution

• Voice is Heavily Used in Business Communications

• Some Businesses Prefer Hybrid Deployments

• Platform-Based Solutions are Gaining Traction

• AI-Infused Collaboration Platforms are Empowering Workers and Driving Productivity

Methodology

• Quantitative Data

Market Definition

• IP PBX Systems

• IP PBX Systems (On-Premises)

• IP Phones

• UC Systems (On-Premises)

• Managed/Hosted Voice/UCaaS

• Hosted Voice/Public Cloud UCaaS

• Managed Voice/Private Cloud UCaaS

• UC Collaboration

• Enterprise Videoconferencing Systems

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