European UCaaS Market Shares, 2023: Vendors that Shaped 2023

IDC Market Share Figure

• Figure: European Unified Communications as a Service 2023 Share Snapshot

Executive Summary

Advice for Technology Suppliers

• Leverage Voice Integration into Collaboration Platforms

• Explore Partnerships Within the Ecosystem

• Offer Voice APIs to Enable More Flexible Deployments

• Develop Solutions that Are Compatible with Smartphones

• Enhance Offerings with Adjacent Technologies

Market Share

• Table: European UCaaS Revenue, Share, and Growth by Vendor, 2022 and 2023 ($M)

• Table: European Hosted Voice/Public Cloud UCaaS Revenue, Share, and Growth by Vendor, 2022 and 2023 ($M)

• Table: European Managed Voice/Private Cloud UCaaS Revenue, Share, and Growth by Vendor, 2022 and 2023 ($M)

Who Shaped the Year

• Service Providers Under "Others" Make Up a Dominant Category

Market Context

• Significant Market Developments

• UCaaS Vendors Are Expanding into Adjacent Technology Areas to Create a Connect Workflow Across Teams

• UCaaS Is a Popular Choice as It can Facilitate Hybrid Work

• Some Businesses Prefer Their Legacy Voice Infrastructure

• Hybrid Deployment Is Common

• Mobile Phone Is Widely Used by Workers

• Voice Is Still Widely Used for Business Communication

• Reliance on Channel Partners Is Growing

Methodology

Market Definition

• Hosted Voice or Public Cloud UCaaS

• Private Cloud UCaaS

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