European Collaborative Applications Market Shares, 2023: Vendors that Shaped 2023

IDC Market Share Figure

• Figure: European Collaboration Applications 2023 Share Snapshot

Executive Summary

Advice for Technology Suppliers

• Prioritize Ethical, Secure, and Actionable AI Implementations

• Explore Partnerships for European Expansion

• Improve Integrations with Mobile Apps for Modern Working

• Give More Focus to Frontline Workers

• Make Training and Adoption a Core Part of Solutions

Market Share

• Table: European Collaboration Applications Revenue and Share by Vendor, 2022 and 2023 ($M)

• Table: European Conferencing Applications Revenue and Share by Vendor, 2022 and 2023 ($M)

• Table: European Team Collaboration Applications Revenue and Share by Vendor, 2022 and 2023 ($M)

• Table: European Email Applications Revenue and Share by Vendor, 2022 and 2023 ($M)

• Table: European Enterprise Community Applications Revenue and Share by Vendor, 2022 and 2023 ($M)

Who Shaped the Year

• Microsoft Comes Under Pressure But Dominates the Market

• Google Is Gaining Market Share

• Zoom Is Evolving Beyond Videoconferencing Solutions

• Cisco Is Taking a Holistic Approach to Collaboration

Market Context

• Significant Market Developments

• From Communications and Collaboration to Work Engagement Solutions

• AI-Infused Collaboration Platforms Are Empowering Workers and Driving Productivity

• UC Is Becoming a Holistic Solution

• Mobile Penetration Is Growing Within the Workforce

Methodology

Market Definition

• Figure: Link Between Software and UC&C: Market Components

• Collaboration Applications

• Conferencing and Virtual Events Applications

• Email Applications

• Enterprise Community Applications

• Team-Collaborative Applications

Related Research