target audience: TECH SUPPLIER  Publication date: Jun 2024 - Document type: Market Note - Doc  Document number: # EUR152309524

ServiceNow Knowledge 2024: "AI is Real" — An IDC EMEA Analysis and Deep Dive

By: 

  • Andrea Siviero
  • Stuart Wilson
  • Tom Seal
  • Anielle Guedes
  • Harish Dunakhe
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Table of Contents


  • Executive Snapshot

    • Figure: ServiceNow Knowledge 2024: "AI is Real" — An IDC EMEA Analysis and Deep Dive

  • In This Market Note

  • IDC's Point of View

    • AI Is Real and in Every Business Corner!

    • Figure: IDC's GenAI Functional Use Cases Taxonomy

    • The Relationship Between ServiceNow, ERP Vendors, and ERP Modernization Programs

    • The Value of the Partner Ecosystem in EMEA

    • EMEA Growth and Scale Highlights

    • IDC Recommendations for ServiceNow EMEA

  • Learn More

    • Synopsis