target audience: TECH SUPPLIER  Publication date: Aug 2024 - Document type: Market Perspective - Doc  Document number: # EUR152482424

Delivering Customer Value Through Ecosystem Innovation

By: 

  • Matthew Wilkins
  • Jennifer Thomson
  • Stuart Wilson
  • Carla Arend
  • Milan Kalal
  • Dominique Bindels
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Content

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Table of Contents


  • Executive Snapshot

    • Figure: Delivering Customer Value Through Ecosystem Innovation

  • New Market Developments and Dynamics

    • The Need for a New Lens on Coexistence

    • Three Pillars to Success

    • Customer-Centric Value

    • The Customer Perspective: Multifaceted Demands and Priorities

    • Figure: Leading European Modernization and Transformation Initiatives by Persona

    • The 360-Degree View

    • Moving Beyond Tunnel Vision

    • Symbiotic Relationships

    • The Connected Ecosystem Framework

    • Figure: How Each Ecosystem Node Typically Views the Ecosystem

    • Figure: Customer-Centric Ecosystem

    • Positioning is the Driver of Ecosystem Success for ALL Participants

  • Advice for the Ecosystem Participants

    • The Value of Continuous Customer Success

  • Learn More

    • Related Research

    • Synopsis