United Arab Emirates IT Services Market Forecast, 2023–2028

IDC Market Forecast Figure

• Figure: United Arab Emirates IT Services Spending and Growth Snapshot, 2023–2028

Executive Summary

Advice for Technology Suppliers

• Cultivate AI Expertise, as AI Investments Drive Client Success

• Prioritize Use Cases and Build Product Engineering Practices to Launch Innovative Products and Services for Clients Proactively

• Develop an Integrated Platform for Data, Cloud Services, Security, and AI to Drive Innovation

• Prioritize Intelligent Automation to Enhance Process Efficiency

• Partner with Large Customers Through Co-Innovation, Position Proven Use Cases in the SMB Segment

Market Forecast

• Figure: United Arab Emirates IT Services Spending by Foundation Market, 2023–2028 ($M)

• Table: United Arab Emirates IT Services Spending by IDC Primary Market, 2023–2028 ($M)

• United Arab Emirates IT Services Spending Overview by IDC Primary Market

• Support Services

• Figure: United Arab Emirates Support Services Spending ($M) and Growth (%), 2023–2028

• IDC Analysis of the Support Services Primary Market

• Project-Oriented Services

• Figure: United Arab Emirates Project-Oriented Services Spending ($M) and Growth, 2023–2028

• IDC Analysis of the Project-Oriented Services Primary Market

• Managed Services

• Figure: United Arab Emirates Managed Services Spending ($M) and Growth, 2023–2028

• IDC Analysis of the Managed Services Primary Market

• Overview of United Arab Emirates IT Services Spending by Vertical Market

• Figure: United Arab Emirates IT Services Spending by Vertical Market, 2023 ($M)

• Public Sector

• Infrastructure and Energy

• Telecommunications Industry

• Network Upgrades and 5G Rollout

• Sustainability Initiatives

• Security Enhancements

• Advancements in Customer Service

• Financial Services

• Central Bank Developments

• Digital Dirham Strategy

• Finance and Sandbox Conditions Regulation

• Key Financial Sector Developments

• Cloud Adoption

• Customer Experience

• Data and AI

• Sustainability

• Open API Banking

Market Context

• Drivers and Inhibitors

• Drivers

• AI Revolution

• Development Centers of Excellence

• Cloud Platform and Data Rearchitecting

• Inhibitors

• Skills Challenges

• Investments Constraints

• Significant Market Developments

• Creation of New Roles in End-User Organizations

• In-Country Cloud Services Partnerships

• AI Regulations and Guidelines

• Creation of In-House Centers of Excellence

• Changes from Prior Forecast

• Table: United Arab Emirates IT Services Spending Forecast, 2024–2028 vs. 2023–2027 ($M)

• Figure: United Arab Emirates IT Services Spending Forecast, 2024–2028 vs. 2023–2027 ($M)

Market Definition

• IDC's Services Markets Overview Map

• Table: IDC's Services Overview Market Map

Methodology

• Research Sources

• Revenue Recognition

• Notes on Forecasting

• Notes on the Exchange Rates Used in the Report

Related Research