IDC FutureScape: Worldwide Connected Devices and Consumer DX 2020 Predictions

IDC FutureScape Figure

• Figure: IDC FutureScape: Worldwide Connected Devices and Consumer DX 2020 Top 10 Predictions

Executive Summary

IDC FutureScape Predictions

• Summary of External Drivers

• Predictions: Impact on Technology Buyers

• Prediction 1: In 2020, Despite Significant Interest and Investment in Cloud-Streamed Gaming Services, Less than 10 Million Gamers Will Pay to Access a Cloud-Streamed Game Through a Console, PC, or Mobile Device

• Associated Drivers

• IT Impact

• Guidance

• Prediction 2: By 2020, 10% of Service-Based Enterprise Organizations Will Have Deployed Ear-Worn Wearables for Field-Based Employees, Driving a 40% Increase in Efficiency Plus Increased Worker Safety

• Associated Drivers

• IT Impact

• Guidance

• Prediction 3: By the End of 2021, Despite Press Attention on Security and Privacy Issues, Annual Shipments of "Trust Sensitive" Smart Home Devices Will Be Nearly Double That of 2018 Shipment Levels

• Associated Drivers

• IT Impact

• Guidance

• Prediction 4: By 2022, 40% of Enterprise-Based Conference Calls Will Utilize PC-Based Artificial Intelligence to Drive a More Productive Experience

• Associated Drivers

• IT Impact

• Guidance

• Prediction 5: By 2023, 5% of Commercial Smartphones Will Offer Access to Satellite Voice Services, 10% Will Utilize Onboard AI to Better Utilize Scarce Radio Spectrum, and 25% Will Utilize a 5G Connection

• Associated Drivers

• IT Impact

• Guidance

• Prediction 6: By 2023, 40% of Health Insurance Plans Will Offer Incentives to Wearables Users That Comply with Daily Goals, and 10% of Consumers Will Provide This Data to Participate in Concierge Services

• Associated Drivers

• IT Impact

• Guidance

• Prediction 7: Products, Platforms, and Connectivity Standards That Have Yet to Ship Will Drive 20% of Commercial Notebook Shipments in 2023

• Associated Drivers

• IT Impact

• Guidance

• Prediction 8: By 2024, More than 60% of Luxury Hotels Worldwide Will Have Deployed a Customer-Facing Smart Assistant That Leverages AI to Drive a Better Customer Experience

• Associated Drivers

• IT Impact

• Guidance

• Prediction 9: By 2024, 70% of All Enterprise-Sized Discrete Manufacturing Organizations Will Utilize Augmented Reality to Capture, Preserve, and Present the Institutional Knowledge of Longtime Workers

• Associated Drivers

• IT Impact

• Guidance

• Prediction 10: By 2024, Nearly 20% of All Business Smartphone Deployments Will Come from Refurbished Stock, Driving up the Percentage of Companies Providing Phones to Employees While Keeping Costs Flat

• Associated Drivers

• IT Impact

• Guidance

Advice for Technology Buyers

External Drivers: Detail

• The Age of Innovation: Driving the Future Enterprise

• Accelerated Disruption: Navigating Business Challenges as Volatility Intensifies

• The Platform Economy: Competing at Hyperscale

• Sense, Compute, Act: Maximizing Data Value

• Intelligence Everywhere: AI's Opportunity and Implications

• Rising Customer Expectations: More Convenience, Customization, and Control

• The Future of Work: Agile, Augmented, Borderless, and Reconfigurable

Learn More

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