target audience: TECH BUYER  Publication date: Nov 2019 - Document type: IDC PlanScape - Doc  Document number: # US45596919

IDC PlanScape: IT Service Management and Digital Transformation

By:  Shannon Kalvar

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Content

List of Tables

List of Figures



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Table of Contents


  • IDC PlanScape Figure

    • Figure: IDC PlanScape: Executive Summary of IT Service Management and Digital Transformation

  • Executive Summary

  • Why Is IT Service Management and Digital Transformation Important?

    • What Is the Difference Between Outputs and Outcomes in Services?

  • What Is IT Service Management and Digital Transformation?

    • Figure: Phases of Complexity and Process in a Technology Environment

    • What Is Work?

  • Who Are the Key Stakeholders?

    • Table: The Key Stakeholders

  • How Can My Organization Take Advantage of IT Service Management and Digital Transformation?

    • Internally Reorient Toward Outcomes Rather than Outputs

    • Embed with the Community to Understand the Resource Needs

    • Integrate the Catalog into the Flow of Work

  • Advice for Technology Buyers

  • Related Research