target audience: TECH BUYER Publication date: Dec 2020 - Document type: IDC Perspective - Doc Document number: # US47068820
How Conversational AI–Based Chatbots and Digital Assistants Power Intelligent Finance and Procurement Operations
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Table of Contents
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Executive Snapshot
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Figure: Executive Snapshot: Enabling Intelligent Finance and Procurement Operations with Conversational AI–Based Chatbots and Digital Assistants
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Situation Overview
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The Rise of Automation and AI Investments for the Contact Center
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Figure: Business Processes Organizations Plan to Convert to Contactless Processes
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Rising Expectations of Agent Skill Sets
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Figure: Expected Agent Staffing and Interactions in Finance
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Conversational AI–Based Chatbots for Finance and Procurement
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Enterprise Digital Assistants for Finance and Procurement
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Applications of Conversational AI–Based Chatbots and Digital Assistants for Finance and Procurement
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Table: Applications of Conversational AI–Based Chatbots and Digital Assistants for Finance and Procurement Activities
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Benefits of Empowering Contact Centers and the Finance/Procurement Functions with Conversational AI–Powered Chatbots and Digital Assistants
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Benefits to the Contact Center
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Benefits to Finance and Procurement Operations
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Advice for the Technology Buyer
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Learn More
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Related Research
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Synopsis
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