target audience: TECH BUYER Publication date: Oct 2021 - Document type: IDC FutureScape - Doc Document number: # US47249621
IDC FutureScape: Worldwide Retail 2022 Predictions
Table of Contents
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IDC FutureScape Figure
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Figure: IDC FutureScape: Worldwide Retail 2022 Top 10 Predictions
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Executive Summary
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IDC FutureScape Predictions
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Summary of External Drivers
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Predictions: Impact on Technology Buyers
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Prediction 1: By 2022, Retailers Collaborating on Cloud- and Data-Driven Innovation with Consulting and Systems Integration Partners Will Increase the Speed of Digital Road Maps Execution by at Least 30%
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Associated Drivers
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IT Impact
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Guidance
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Prediction 2: By 2023, 75% of Retail C-Suite Leaders Implement Business-Critical KPIs Tied to Data Availability, Recovery, and Stewardship as Rising Levels of Cyberattacks Expose the Scale of Data at Risk
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Associated Drivers
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IT Impact
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Guidance
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Prediction 3: By 2023, 80% of the Top 2000 Retailers Will Implement Buy Now, Pay Later to Improve Conversion Rates and Increase Basket Size by Average of 25%
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Associated Drivers
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IT Impact
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Guidance
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Prediction 4: By 2023, 40% of Retailers Will Have Integrated Livestreaming Capabilities to Their Commerce Platforms, Increasing Ecommerce Conversion Rates by at Least 10%
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Associated Drivers
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IT Impact
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Guidance
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Prediction 5: By 2024, 25% of the Customer Data Utilized to Drive Personalized Experiences and Improve Omni-Channel Merchandising, Marketing, and Service Intelligence Will Be Sourced from Shared Customer Data Hubs
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Associated Drivers
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IT Impact
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Guidance
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Prediction 6: By 2024, 40% of the Top 500 Retailers Will Use AI-Enabled Decision Support to Drive Improvements in the New KPIs of Omni-Channel Retail, Including CLV, Productivity, and Profitability
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Associated Drivers
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IT Impact
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Guidance
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Prediction 7: By 2025, 75% of Retailers Will Implement Critical Supply Chain KPIs That Tie Carbon Emissions/Environmental Factors to Both Product Development and Supplier Selection, Boosting Customer Loyalty by 45%
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Associated Drivers
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IT Impact
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Guidance
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Prediction 8: By 2026, 90% of the Top 2000 Retailers Will Employ Edge Computing to Harness the Explosion of Data in Stores for Better Workforce Productivity and Customer Experience While Reducing Costs by 20%
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Associated Drivers
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IT Impact
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Guidance
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Prediction 9: By 2025, 75% of Retailers Will Fully Integrate Order and Inventory Data and Optimize Against Fulfillment, Improving Conversion by 10% and Customer Satisfaction by 50% and Reducing Cost to Serve by 25%
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Associated Drivers
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IT Impact
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Guidance
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Prediction 10: By 2026, 50% of Retailers Will Have Solved the Data Visibility and Integration Challenges to Fully Automate Intelligent Tasks and to Open Communications Among Employees and Data Processes
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Associated Drivers
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IT Impact
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Guidance
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Advice for Technology Buyers
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External Drivers: Detail
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Cybersecurity and Risk — The Threat Environment Just Keeps Scaling
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The Velocity of Connectedness — The Future Is Data in Motion
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Intelligence on Demand — Navigating the Torrent of Data
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Digital Ecosystem — Thriving in a Multiplatform World
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Environmental and Social Responsibility — A New Stakeholder-Driven Imperative
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Workforce Outlook — Redefining Teams, Reinventing Models, and Rethinking Leadership
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Engagement Reimagined — From Responsive to Anticipatory
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Learn More
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Related Research
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