target audience: TECH BUYER  Publication date: Dec 2022 - Document type: IDC PeerScape - Doc  Document number: # US47252221

IDC PeerScape: Point-of-Sale Practices to Address Evolving Shopper Expectations

By:  Margot Juros

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Content

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Table of Contents


  • IDC PeerScape Figure

    • Figure: IDC PeerScape: Point of Sale — Practices to Address Evolving Shopper Expectations

  • Executive Summary

  • Peer Insights

    • Practice 1: Enable Seamless Personalization Across Channels to Meet New Expectations

    • Challenge

    • Example

    • Guidance

    • Practice 2: Reduce Friction in Omni-Channel Checkouts to Increase Revenue

    • Challenge

    • Example

    • Guidance

    • Practice 3: Engage Customers with Fast Implementation of POS Innovations

    • Challenge

    • Example

    • Guidance