IDC FutureScape: Worldwide Future of Connectedness 2022 Predictions

IDC FutureScape Figure

• Figure: IDC FutureScape: Worldwide Future of Connectedness 2022 Top 10 Predictions

Executive Summary

IDC FutureScape Predictions

• Summary of External Drivers

• Predictions: Impact on Technology Buyers

• Prediction 1: By 2023, Midsize to Large Enterprises Will Transition 50% of IT Staff Driving Connectedness from Legacy Network Support Operations to Strategic Business Outcomes and Technology Innovation

• Associated Drivers

• IT Impact

• Business Impact

• Guidance

• Prediction 2: By 2024, 45% of Contact Centers Supporting Finance, Retail, and Hospitality Industries Will Adopt Branch of One Architectures, Enabling Efficient and Secure Enterprise-Class Work-from-Anywhere Experiences

• Associated Drivers

• IT Impact

• Business Impact

• Guidance

• Prediction 3: In 2024, Wireless First Will Become Mainstream for Wide Area Connectivity, Accelerating 65% of Enterprise, Industrial, and Public Sector Organization Investments to "Untether" Their Operations

• Associated Drivers

• IT Impact

• Business Impact

• Guidance

• Prediction 4: By 2025, G2000 Will Still Experience Two to Three Systemic Service Provider Network Outages per Year, Showcasing the Importance of Added Investments in Connectivity Redundancy and Service Resiliency

• Associated Drivers

• IT Impact

• Business Impact

• Guidance

• Prediction 5: By 2024, 20% of Organizations Will Use a Joint Telco/Cloud Provider Sovereign Cloud Running on Local Infrastructure to Ensure Compliance and Limit Extraterritorial Connectivity, Access, and Data Movement

• Associated Drivers

• IT Impact

• Business Impact

• Guidance

• Prediction 6: By 2023, 60% of Enterprises Will Implement Hybrid Intelligent Connectivity That Links Physical Marketplaces to Digital Storefronts and Supply Chains to Facilitate Seamless Commerce Transactions

• Associated Drivers

• IT Impact

• Business Impact

• Guidance

• Prediction 7: By 2023, 75% of Enterprises Will Expect Sustainability Goals to Be Addressed in RFI Responses, Demonstrating Responsible Supply Chain Principles and Secure IT Asset Disposition Capabilities

• Associated Drivers

• IT Impact

• Business Impact

• Guidance

• Prediction 8: By 2024, 80% of Enterprises Will Need to Transform Their Networks and Processes to Deliver More Personalized and Interactive Online Rich Media Experiences That Meet and Satisfy Customer Expectations

• Associated Drivers

• IT Impact

• Business Impact

• Guidance

• Prediction 9: By 2025, 60% of Midsize to Large Enterprises Will Adopt NaaS to Enable Operational Agility, Service Customization, and Flexible Consumption Models That Support Complex Network and Multicloud Environments

• Associated Drivers

• IT Impact

• Business Impact

• Guidance

• Prediction 10: In 2022, More than 30% of Organizations Will Prioritize Connectivity Resiliency to Ensure Business Continuity, Resulting in Uninterrupted Digital Engagement for Customers, Employees, and Partners

• Associated Drivers

• IT Impact

• Business Impact

• Guidance

Advice for Technology Buyers

External Drivers: Detail

• Pervasive Disruption Continues — Volatility, Opportunity, and Resilience

• The Future Enterprise — Thriving in a Jungle of Agile Innovation

• Embracing Digital First — New Strategies for Complexity and Ubiquity

• The Velocity of Connectedness — The Future Is Data in Motion

• Digital Ecosystem — Thriving in a Multiplatform World

• Engagement Reimagined — From Responsive to Anticipatory

Learn More

• Related Research