target audience: TECH BUYER  Publication date: Jun 2021 - Document type: IDC PeerScape - Doc  Document number: # US47729221

IDC PeerScape: Practices to Drive Business Outcomes with Automation, AI, and ML

By:  David Weldon

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Table of Contents


  • IDC PeerScape Figure

    • Figure: Executive Snapshot: Automation, AI, and ML — Practices to Drive Business Outcomes

  • Executive Summary

  • Peer Insights

    • Practice 1: Adopt a Common Data Model That Provides Quality, Trustworthy Data for Automation, AI, and ML Tools

    • Challenge

    • Examples

    • ConsumerMedical

    • ResultsCX

    • Convoy

    • Guidance

    • Practice 2: Separate Hype from Reality to Create Executive and Organizational Buy-In

    • Challenge

    • Examples

    • ConsumerMedical

    • ResultsCX

    • Convoy

    • Guidance

    • Practice 3: Partner with Outside Providers for Critical Skills While Developing Industry Knowledge Internally

    • Challenge

    • Examples

    • ConsumerMedical

    • ResultsCX

    • Convoy

    • Guidance

    • Practice 4: Use Metrics That Clearly Show How Investments Improve Business Outcomes/Customer Engagement

    • Challenge

    • Examples

    • ConsumerMedical

    • ResultsCX

    • Convoy

    • Guidance