target audience: TECH SUPPLIER  Publication date: May 2023 - Document type: Market Forecast - Doc  Document number: # US49161723

Worldwide and U.S. Business Process Outsourcing Services Forecast, 2023–2027

By:  Alison Close

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Content

List of Tables

List of Figures



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Table of Contents


  • IDC Market Forecast Figure

    • Figure: Worldwide Business Process Outsourcing Services Spending Snapshot

  • Executive Summary

  • Advice for Service Providers

  • Market Forecast

    • Worldwide Business Process Outsourcing Services Spending Forecast by Region

    • U.S. Business Process Outsourcing Services Spending Forecast

    • Table: Worldwide Business Process Outsourcing Services Spending by Region, 2017–2027 ($M)

    • Table: U.S. Business Process Outsourcing Services Spending, 2017–2027 ($M)

    • Worldwide BPO Services Spending by Key Horizontal

    • Table: Worldwide Business Process Outsourcing Services Spending by Key Horizontal, 2017–2027 ($M)

    • U.S. BPO Services Spending by Key Horizontal

    • Table: U.S. Business Process Outsourcing Services Spending by Key Horizontal, 2017–2027 ($M)

  • Market Context

    • Drivers and Inhibitors

    • Drivers

    • Cost Management

    • Need for Greater Agility and Operational Efficiencies

    • Desire to More Closely Link IT with Business Performance

    • Access to New Skills and Technology

    • Inhibitors

    • Loss of Control (Business Processes and Data Quality)

    • Significant Market Developments

    • Changes from Prior Forecast

    • Table: Worldwide Business Process Outsourcing Services Spending, 2017–2027: Comparison of May 2022 and May 2023 Forecasts ($M)

    • Table: U.S. Business Process Outsourcing Services Spending, 2017–2027: Comparison of May 2022 and May 2023 Forecasts ($M)

    • Figure: Worldwide Business Process Outsourcing Services Spending, 2017–2027: Comparison of May 2022 and May 2023 Forecasts

    • Figure: U.S. Business Process Outsourcing Services Spending, 2017–2027: Comparison of May 2022 and May 2023 Forecasts

  • Market Definition

    • Key Horizontal Business Process Outsourcing Services

    • Human Resources Business Process Outsourcing Services

    • Procurement Business Process Outsourcing Services

    • Finance and Accounting Business Process Outsourcing Services

    • Customer Care Business Process Outsourcing Services

  • Methodology

  • Related Research