Worldwide and U.S. Employee Experience Software and Services Forecast, 2023–2027

IDC Market Forecast Figure

• Figure: Worldwide Employee Experience Software and Services Revenue Snapshot

Executive Summary

• 2023 Heralds Skills-Based Retention and Expanded Personalization

• Forecasting Long-Term Growth with Moderate Acceleration

Advice for Technology Suppliers

• The Drive for AOP Is Accelerating

• Figure: Adoption of Resources in Support of Advancing AOP Across Organizations and Industries

• From Insights to Action … and Automated Calls to Action

• The Changing Tech Stack

• Employee Experience Has More Room to Grow

• Advice from Across the Market

Market Forecast

• Worldwide and U.S. EX Software and Services Market

• Table: Worldwide Employee Experience Software and Services Revenue by Region, 2022–2027 ($B)

Market Context

• Drivers and Inhibitors

• Drivers

• Organizations Will Need to Balance Their Need for Agile Adaptability with Employees' Need for Stability

• AOP Will Give Employees a Sense of Influence and Stable Growth in a Constantly Changing Organization

• Calls for Cross-Functional Data Unity Will Grow Louder Uniting Stakeholders, But Diverging Pathways

• EX Will Link to and Support Strategic Business Competencies

• Inhibitors

• Economic Change Will Affect Organizations Unevenly Across Industries Causing Unique Change Factors

• Significant Market Developments

• The EX Market Is Developing Buyer Journey Maturity

• Changes from Prior Forecast

• Table: Worldwide Employee Experience Software and Services Revenue, 2019–2027: Comparison of September 2022 and June 2023 Forecasts ($B)

• Figure: Worldwide Employee Experience Software and Services Revenue, 2019–2027: Comparison of September 2022 and June 2023 Forecasts

Market Definition

• Market Category Definitions

Methodology

• Software

• Services

• Net New

Related Research