IDC PeerScape: Practices for Executing a Center of Excellence Strategy

IDC PeerScape Figure

• Figure: IDC PeerScape: Centers of Excellence — Practices to Execute a Successful Strategy

Executive Summary

Peer Insights

• Practice 1: Communicate That the COE Sparks Innovation by Welcoming and Acting on Organizational Input

• Challenge

• Examples

• Webster Bank

• BSHG

• Hitachi Energy

• Guidance

• Practice 2: Measure Success by the Long-Term Accomplishments of Delighting Customers and Fostering Growth

• Challenge

• Examples

• Webster Bank

• Cuyahoga Community College

• BSHG

• Guidance

• Practice 3: Draw COE Members from Units Throughout the Organization to Encourage Sharing Tasks and Ideas

• Challenge

• Examples

• Webster Bank

• Hitachi Energy

• Cuyahoga Community College

• Guidance

• Practice 4: Ensure That COE Members Understand Their Role as Advocates for Change and Can Influence Others

• Challenge

• Examples

• Webster Bank

• BSHG

• Hitachi Energy

• Guidance