target audience: TECH BUYER  Publication date: Aug 2023 - Document type: IDC PlanScape - Doc  Document number: # US51040723

IDC PlanScape: Omni-Channel Order Fulfillment to Transform the Customer Experience

By:  Jordan K. Speer

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Content

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Table of Contents


  • IDC PlanScape Figure

    • Figure: IDC PlanScape: Executive Summary of Omni-Channel Order Fulfillment to Transform the Customer Experience

  • Executive Summary

  • Why Is Omni-Channel Order Fulfillment Important?

    • Figure: Expectations for Omni-Channel Fulfillment

  • What Is Omni-Channel Order Fulfillment?

  • Who Are the Key Stakeholders?

  • How Can My Organization Take Advantage of Omni-Channel Order Fulfillment?

    • The Importance of Inventory Visibility and Allocation

  • Advice for Technology Buyers

    • Figure: Current Maturity Level of Omni-Channel Operating Model

    • Conclusion

  • Related Research