Worldwide IT Service Management Software Forecast, 2023–2027

IDC Market Forecast Figure

• Figure: Worldwide IT Service Management Software Revenue Snapshot

Executive Summary

Advice for Technology Suppliers

Market Forecast

• Table: Worldwide IT Service Management Software Revenue, 2022–2027: Current Currency Versus Constant Currency ($M)

• Figure: Worldwide IT Service Management Software Revenue Growth, 2022–2027: Current Currency Versus Constant Currency

• Table: Worldwide IT Service Management Software Revenue by Deployment Type, 2022–2027 ($M)

• Figure: Worldwide IT Service Management Software Revenue by Deployment Type, 2022–2027

• Table: Worldwide IT Service Management Software Revenue by Region, 2022–2027 ($M)

• Figure: Worldwide IT Service Management Software Revenue by Region, 2022 and 2027

Market Context

• Drivers and Inhibitors

• Drivers

• Automation and AI Hype

• Digital-First Operations and Collaboration

• Hybrid Long Term

• Inhibitors

• Digital Operations Have Arrived

• Changing Roles in IT

• Significant Market Developments

• Push to Adopt Automation and AI

• Changing Roles in IT

• ITSM and ESM Market Maturing for Midsize to Large Enterprises

• Cross-Disciplinary, Collaborative Functions

• Changes from Prior Forecast

• Table: Worldwide IT Service Management Software Revenue, 2018–2027: Comparison of March 2022 and July 2023 Forecasts ($M)

• Figure: Worldwide IT Service Management Software Revenue, 2018–2027: Comparison of March 2022 and July 2023 Forecasts

Market Definition

Methodology

• Historical and Forecast Market Values and Exchange Rates

• Table: Exchange Rates, 2018–2027

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